Works from the command line, but not from poller

[terrymason]

I"m trying to use a mgcp pri script that I found in the scripts section, and I've gotten it working fine from command line:
Code:

Code: Select all

C:\Perl>c:/Perl/bin/perl.exe C:/Inetpub/wwwroot/cacti/scripts/mgcp.pl 10.X.X.X 
 XX-vgw-1 XX-vgw-1 
pri_one:73 pri_two:73 total_pri:73 
 

however, I can't seem to get it to work from the poller:

Code: Select all

05/29/2007 04:57:02 PM - CACTID: Poller[0] Host[43] DS[701] WARNING: Result from SCRIPT not valid. Partial Result: ...  
05/29/2007 04:57:02 PM - CACTID: Poller[0] Host[43] ERROR: Empty result [10.X.X.X]: 'c:/Perl/bin/perl.exe C:/Inetpub/wwwroot/cacti/scripts/mgcp.pl X.X.X.X xx-vgw-1 xx-vgw-1'  

What do you guys think? Is this a script specific error?

Ths cacti machine is windows 2003, and the machine being polled is windows 2000. I'll update this thread with version numbers once I get to work.

Thanks!
Terry

[JamesD]

I had a couple of scripts that would work under cmd.php but not under CACTID. The problem may not be with your script but with the CACTID poller

[terrymason]

Thank you very much for the reply. I've gotten cmd.php working, and get this:

Code: Select all

05/30/2007 01:45:58 PM - CMDPHP: Poller[0] Host[40] DS[704] WARNING: Result from CMD not valid. Partial Result: Failed to create obj  
05/30/2007 01:45:58 PM - CMDPHP: Poller[0] Host[40] DS[698] WARNING: Result from CMD not valid. Partial Result: Failed to create obj  

[BSOD2600]

1) Are DS[704] and DS[698] running the mgcp.pl script?
2) Does the user that runs the scheduled task, have access to perl.exe, your script and the remote host (if needed) ?

[siouxee]

Has anyone found a resolution to this? I am seeing the exact same error in my Cacti log and graphs do not get generated for some reason.

I can successfully run the query manually through DOS but not through the poller.

I have verified local credentials on the CCM boxes match the credentials on the scheduled poller job.

[BSOD2600]

siouxee: You using the cmd or cactid poller? If cactid, switch to cmd and see if it works.

[siouxee]

I was using cactid and switched to cmd.php. Look at the pretty log file now!

I only changed the poller under Cacti Settings (poller). Does this need to be changed anywhere else to take effect?

[siouxee]

OK, I now see graph data for the MGCP script, but have a ton of the "Result from SNMP not valid. Partial Result:" errors for Cisco Router - I/O Mem Free and Cisco Router - Proc Mem Free data templates.

What do I gain / lose by switching the poller from cactid to cmd.php?

Also, since I'm now seeing graph data for this script, does this point to a problem with cactid and the MGCP script?

[siouxee]

BTW, the Cisco Router - I/O Mem Free and Cisco Router - Proc Mem Free data templates have now stopped generating graph data while using cmd.php as the poller.

[siouxee]

Here's what I see for these in debug mode...

[BSOD2600]

Manually snmmpwalk those two OIDs you posted from the debug log -- do they return data? Post the results. I'm betting no. Are you sure that snmp script hasn't been broken all along?

[siouxee]

Yes, this query was working before (see graph below) and both OIDs are still good. It appears this particular query broke at the time I switched to cmd.php as the poller...

I'll switch the poller back to cactid to see if the error goes away (just to make sure it's related).

Any other suggestions?

[siouxee]

snmpwalk -v 1 -c R!t3$HsUk$! 10.7.10.150 1.3.6.1.4.1.9.9.48.1.1.1.6

SNMPv2-SMI::enterprises.9.9.48.1.1.1.6.1 = Gauge32: 1423908
SNMPv2-SMI::enterprises.9.9.48.1.1.1.6.2 = Gauge32: 1477704

[siouxee]

ok, mem graphs are getting populated again after i switched back to cactid.

what else can i try?

[siouxee]

oops! wrong device, same results.