Can't access cacti after patching

leo · Post by **leo** » Fri Jan 13, 2006 1:03 pm

Hi there,

Just after patching cacti following all the instructions at the website, I ended up not being able to access the system anymore. I just get a blank page at the browser and the following errors appears at the error.log from apache:

PHP Warning: main(/var/www/html/cacti/lib/database.php) [<a href='function.main'>function.main</a>]: failed to open stream: Permission denied in /var/www/html/cacti/include/config.php on line 150
PHP Warning: main() [<a href='function.include'>function.include</a>]: Failed opening '/var/www/html/cacti/lib/database.php' for inclusion (include_path='.:/usr/share/pear') in /var/www/html/cacti/include/config.php on line 150
PHP Fatal error: Call to undefined function db_connect_real() in /var/www/html/cacti/include/config.php on line 157

Any ideas?

Leo

mdneal · Post by **mdneal** » Thu Jan 19, 2006 11:00 am

I just received the same messages after installing the 0.8.6h patches.

I could log on to CACTI before the patches, but not after the patches.

Any ideas?

Mark

Post by **rony** » Thu Jan 19, 2006 11:07 am

Are you running any addon's we should know about?

What patches did you apply?

mdneal · Post by **mdneal** » Thu Jan 19, 2006 11:14 am

I do not have any add-ons.

Hhere are the patch statements.

wget http://www.cacti.net/downloads/patches/ ... ssue.patch
wget http://www.cacti.net/downloads/patches/ ... a_id.patch
wget http://www.cacti.net/downloads/patches/ ... ssue.patch
wget http://www.cacti.net/downloads/patches/ ... rict.patch
patch -p1 -N < fix_search_session_clear_issue.patch
patch -p1 -N < fix_sql_syntax_related_to_default_rra_id.patch
patch -p1 -N < nth_percentile_empty_return_set_issue.patch
patch -p1 -N < mysql_5x_strict.patch

Post by **rony** » Thu Jan 19, 2006 11:19 am

Two things, make sure that the permissions on the files in the cacti directory allow the web server to access them.

Also, make sure that mysql is running.

mdneal · Post by **mdneal** » Thu Jan 19, 2006 1:44 pm

The file permissions looked good and MySQL was running.

I attempted to rename my old Cacti 0.8.6g files and I had the same problem.

I finally restored my old Cacti 0.8.6g files from a back up and 0.8.6g is working again.

Mark

jengstro · Post by **jengstro** » Fri Jan 20, 2006 6:44 pm

I fixed this issue by reapplying the permissions to the cacti directory for the IUSR user. I also selected advanced and checked the box next to "Replace permission entries on all child objects with objects shown here that apply to child objects."

Hope this helps.

Post by **rony** » Fri Jan 20, 2006 7:04 pm

Has to be permissions issue. Probably those files that where patched had the permissions of the user that patched them. Then the webserver was unable to read those files.

Post by **TheWitness** » Fri Jan 20, 2006 9:39 pm

This is a problem with the Cygwin "patch" program. It screw's up permissions. The more recent version of "patch" I thought fixed this. So not knowing what version you are running, I can't be 100% certain.

TheWitness

mdneal · Post by **mdneal** » Mon Jan 23, 2006 8:10 am

I went back to the CACTI 0.8.6g version to correct the problem.

My CYGWIN version is from rrdtool-cygwin.1.2.9.zip

lsteffek · Post by **lsteffek** » Mon Jan 23, 2006 2:54 pm

I am having the same problem as described by the other users. I am using Cacti 0.8.6h on Fedora FC4. My installation consists of the default installation files and the patches for this version. I have confirmed that mysql is running. In addition, I do see that the poller is running with out any errors. Does anyone have any suggestions?

tobes · Post by **tobes** » Thu Jan 26, 2006 4:55 am

I am running on 2003 svr and had the same problem after applying the patches.

Re-applying permissions as mentioned previously did the trick.

T

proohu01 · Post by **proohu01** » Fri Jan 27, 2006 4:10 am

We are having the same problem after we applied all the patches for 0.8.6h.

We are using:
W2K3
Apache 2.0.54.0
PHP 5
MySQL 4.1.14
Cygwin 1005.18.0.0
Catid 0.8.6g

I don't think this has anything to do with permissions on the filesystem.
I did make a backup but I don't want to revert to restoring that yet....

... does anyone know what the problem might be?

Post by **TheWitness** » Fri Jan 27, 2006 6:10 am

One of the patches provided to 0.8.6h broke some user auth and import functions and it will be re-released. Is this where your problems reside?

When you say "access" what do you mean?

TheWitness

proohu01 · Post by **proohu01** » Fri Jan 27, 2006 6:25 am

The error I get when trying to access the Cacti page is:

Code: Select all

Warning: main(F:\cacti\lib/database.php) [function.main]: failed to open stream: Permission denied in F:\cacti\include\config.php on line 170

Warning: main() [function.include]: Failed opening 'F:\cacti\lib/database.php' for inclusion (include_path='.;C:\php5\pear') in F:\cacti\include\config.php on line 170

Fatal error: Call to undefined function db_connect_real() in F:\cacti\include\config.php on line 177

B.t.w. I am also using Plugin Architecture v0.9

Cacti

Can't access cacti after patching

Can't access cacti after patching

Thanks to all

oeps!

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