Graphs disappeared ...sigh.. someone help please

[caseth2001]

now ..if i go to "system utilities" then "View cacti log file" i see the following for the ASA.....

***********begin************

07/26/2007 02:21:39 PM - CMDPHP: Poller[0] Time: 2.9359 s, Theads: N/A, Hosts: 6
07/26/2007 02:21:39 PM - CMDPHP: Poller[0] Host[12] DS[24] SNMP: v1: 172.23.1.19, dsname: traffic_out, oid: .1.3.6.1.2.1.2.2.1.16.213, output: 789203594
***************************

is this what your looking for? whether or not there is anything after the word "output" ?

[BSOD2600]

Alright, so Host[12] is your PIX? Anyways, whatever device it is, its getting snmp data which is good. Go to graph management and select the traffic graph for Host 12. Click on graph debug and paste the output.

[caseth2001]

RRDTool Command:

c:/rrdtool/rrdtool.exe graph - \
--imgformat=PNG \
--start=-86400 \
--end=-300 \
--title="Raleigh - ASA 10th - Traffic - CORP_NET" \
--rigid \
--base=1000 \
--height=120 \
--width=500 \
--alt-autoscale-max \
--lower-limit=0 \
--vertical-label="bits per second" \
--slope-mode \
DEF:a="C\:/Inetpub/wwwroot/cacti/rra/raleigh_asa_10th_traffic_in_13.rrd":traffic_in:AVERAGE \
DEF:b="C\:/Inetpub/wwwroot/cacti/rra/raleigh_asa_10th_traffic_in_13.rrd":traffic_out:AVERAGE \
CDEF:cdefa=a,8,* \
CDEF:cdeff=b,8,* \
AREA:cdefa#00CF00:"Inbound" \
GPRINT:cdefa:LAST:" Current\:%8.2lf %s" \
GPRINT:cdefa:AVERAGE:"Average\:%8.2lf %s" \
GPRINT:cdefa:MAX:"Maximum\:%8.2lf %s" \
COMMENT:"Total In\: 0 bytes\n" \
LINE1:cdeff#002A97:"Outbound" \
GPRINT:cdeff:LAST:"Current\:%8.2lf %s" \
GPRINT:cdeff:AVERAGE:"Average\:%8.2lf %s" \
GPRINT:cdeff:MAX:"Maximum\:%8.2lf %s" \
COMMENT:"Total Out\: 0 bytes"
RRDTool Says:

OK

[BSOD2600]

Alright, rrdtool output looks good too. So the graph for "Raleigh - ASA 10th - Traffic - CORP_NET" is still blank?

[caseth2001]

Yes....as are the others

[BSOD2600]

Have you read over my installation guide and double-checked NTFS security? Run Sysinternals FileMon during a polling session and post the log.

[caseth2001]

yes i thought we've done that already...

[caseth2001]

Filemon screenshot... something indeed is getting denied...im not sure why..b/c i am part of the administrators local group...i have manually went to open the file and was also able to copy the file to another directory with no problems. whats weird is that when you look at the screenshot, rrdtool.exe locks the file right before trying to use my domain account to open the file.

[BSOD2600]

What version/build of rrdtool?

Make sure the IUSR_ and IIS_WPG accounts have read/execute rights on cmd.exe and rrdtool.exe. does the user account running the scheduled task have modify rights to the /cacti/rrd/ folder?

[caseth2001]

I do not have an "c:\inetpub\wwwroot\cacti\rrd" directory...there is a ...cacti\rra directory though, the one were the Access Denied is popping up. Still nothing..the same results. Now why does the rrdtool.exe lock the file then try to open it? Is this the way it should work? The version is RRDtool 1.2.15

[BSOD2600]

Ya, /cacti/rra is what I meant.

Would you please post a Filemon log (as attachment) for a full cacti polling session.

[caseth2001]

okay...there is some progresss.....for some reason a green line appeared on the graph..but not in the way that is shown on the cacti site...but then i went to show my boss some stats..and the damn thing didnt even show anything ...it displayed the graph w/ no graph lines or bits in/out....sigh

[BSOD2600]

go to graph management, click on the broken graph, turn on graph debugging and paste the output. Read this http://docs.cacti.net/node/283 on how to debug the broken graph. The fact that you had green lines at one point, is a good thing.

What versions of everything you using by the way?