No data in graph ... HELP !!!

[TheWitness]

You have a data query that is attempting to recache based upon an index count and that data queries index count OID does not exist. Goto the host in question and change the reindex method to something else, or validate that the XML file contains a valid index OID.

TheWitness

[a2line59]

the problem is that i can't change nothing on the device.

what do you mean by "validate that the XML file contains a valid index OID." ? when i watch snmp cache i see on each host i don't obtain the value for that :

Host: HostName, SNMP Query: SNMP - Interface Statistics
Index: 1, Field Name: ifHwAddr, Field Value:
OID: .1.3.6.1.2.1.2.2.1.6.1

if i watch in XML file : interface.xml, i find that :

<ifHwAddr>
<name>Hardware Address</name>
<method>walk</method>
<source>value</source>
<direction>input</direction>
<oid>.1.3.6.1.2.1.2.2.1.6</oid>
</ifHwAddr>

what does i need to put in this field ?

and if i execute this command :
C:\usr\bin>snmpwalk -v 2c -c MyCommunity MyIPAdress .1.3.6.1.2.1.2.2.1.6

i obtain this result :
IF-MIB::ifPhysAddress.1 = STRING:
IF-MIB::ifPhysAddress.2 = STRING:
IF-MIB::ifPhysAddress.3 = STRING:
IF-MIB::ifPhysAddress.4 = STRING:
IF-MIB::ifPhysAddress.5 = STRING: 0:12:1:ad:ad:ec
IF-MIB::ifPhysAddress.6 = STRING:
IF-MIB::ifPhysAddress.7 = STRING:
IF-MIB::ifPhysAddress.8 = STRING:
IF-MIB::ifPhysAddress.9 = STRING:
IF-MIB::ifPhysAddress.10 = STRING:
IF-MIB::ifPhysAddress.11 = STRING:
IF-MIB::ifPhysAddress.12 = STRING:
IF-MIB::ifPhysAddress.13 = STRING:
IF-MIB::ifPhysAddress.14 = STRING:
IF-MIB::ifPhysAddress.15 = STRING:
IF-MIB::ifPhysAddress.16 = STRING:
IF-MIB::ifPhysAddress.17 = STRING:
IF-MIB::ifPhysAddress.18 = STRING:

i have only a result for 5 : is it this value, index ?

[a2line59]

nobody can explain me what's : "validate that the XML file contains a valid index OID" ?

[TheWitness]

If it was anything other than Interfaces.xml, I would say you might have a real problem. The OID is in each tag section.

TheWitness