Cisco HP Call Manager Template

[aleu]

Well, I don't know what why you're getting an odd value. I suggest a couple of things, in no particular order:

1. Open a TAC case if you have Cisco support
2. Reboot the router
3. Upgrade to 12.4 code
4. Upgrade to 12.4 'ipvoice' (if you can do without some of the advanced IP features)

1. We are not paying for the support on these units any longer
2. The router has been rebooted several times lately
3. Not sure how this would help as
4. Perhaps this is an issue. I will run this through my network engineers to see if this is an option, but I am guessing it won't be easy to convince them

Thanks,
AL

[Shmegles]

I thought of something else you can try...log on to the router, do a 'show voice call summary', and count up the total number ports which have a call iln progress (i.e. have something like "g711ulaw"...ports without a call will have a "-"). This will tell you the total number of active calls on the router

Then from your mgmt station, do a 'snmpget -c [password] [hostname] .1.3.6.1.4.1.9.10.19.1.1.4.0. This will tell you the total number of active calls that the router's snmp agent is reporting.

Hopefully, the two numbers are the same (or very close, as people may be ending or starting phone calls). If the numbers are different, you've got a buggy snmp agent on the router and perhaps upgrading to v12.4 of code will help.

[aleu]

Hopefully, the two numbers are the same (or very close, as people may be ending or starting phone calls). If the numbers are different, you've got a buggy snmp agent on the router and perhaps upgrading to v12.4 of code will help.

I have just checked it and unfortunately my router is not reporting this numbers identically. The command executed on the router seems to give reasonable results (say 50), however the SNMP query returns some number in thousands.