Graphs dissapeared, need help please..!!

[redkris]

After 6 Months running well monitoring 350 devices suddenly all graphs dissapeared...
the log resulted look like this :


05/03/2007 12:15:17 PM - CMDPHP: Poller[0] Host[30] DS[258] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:15:17 PM - CMDPHP: Poller[0] Host[30] DS[258] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:15:02 PM - SYSTEM STATS: Time:1.1288 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:32
----------------------------------------------------------------------
05/03/2007 12:14:54 PM - SYSTEM STATS: Time:293.3067 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:1964
05/03/2007 12:14:54 PM - POLLER: Poller[0] Maximum runtime of 292 seconds exceeded. Exiting.
05/03/2007 12:14:08 PM - CMDPHP: Poller[0] Host[332] DS[2235] WARNING: Result from SNMP not valid. Partial Result:



What Should I do?
need step by step solution, please

[mcutting]

You seem to have an issue with the devices being polled not responding:

"05/03/2007 12:14:54 PM - POLLER: Poller[0] Maximum runtime of 292 seconds exceeded. Exiting. "

Try clearing the poller cache, and raising the number of concurrent processes for the poller.

[redkris]

Thanks for your response,
Could you explain more detail, in step by step ?
because I'm just newbie, don't know what to do

[mcutting]

Click on UTILITIES / SYSTEM UTILITIES / REBUILD POLLER CACHE (try to do this when the poller isn't running). Let's look at this first before we tackle the poller issue.

[redkris]

Click on UTILITIES / SYSTEM UTILITIES / REBUILD POLLER CACHE (try to do this when the poller isn't running). Let's look at this first before we tackle the poller issue.

After I did as you told , I opened the the log, and first the log was empty, and I'm waited for a moment, then :

05/03/2007 12:15:17 PM - CMDPHP: Poller[0] Host[30] DS[258] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:15:17 PM - CMDPHP: Poller[0] Host[30] DS[258] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:15:02 PM - SYSTEM STATS: Time:1.1288 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:32
05/03/2007 12:15:02 PM - CMDPHP: Poller[0] Host[12] DS[125] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:15:02 PM - CMDPHP: Poller[0] Host[12] DS[125] WARNING: Result from SNMP not valid. Partial Result:
05/03/2007 12:14:54 PM - SYSTEM STATS: Time:293.3067 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:1964
05/03/2007 12:14:54 PM - POLLER: Poller[0] Maximum runtime of 292 seconds exceeded. Exiting.
05/03/2007 12:14:08 PM - CMDPHP: Poller[0] Host[332] DS[2235] WARNING: Result from SNMP not valid. Partial Result:

the graphs still empty,
what should I Do Next, ?

[fmangeant]

Hi

05/03/2007 12:15:02 PM - SYSTEM STATS: Time:1.1288 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:32
05/03/2007 12:14:54 PM - SYSTEM STATS: Time:293.3067 Method:cmd.php Processes:1 Threads:N/A Hosts:361 HostsPerProcess:361 DataSources:4314 RRDsProcessed:1964

You seem to have 2 crontab entries...

Can you check that the poller runs once every 5 minutes ?