RRDTool: Access Denied

paulio · Post by **paulio** » Fri Jun 23, 2006 7:05 am

I have recently installed Cacti 0.8.6h on a windows server.
I have added a couple of devices but cannot seem to graph them.
When I turn on graph debug mode the RRDTool command says GRAPH ACCESS DENIED.
Any ideas would be very much apprecaited.

Thanx.

BSOD2600 · Post by **BSOD2600** » Fri Jun 23, 2006 2:54 pm

1) Do you get this message when you're logged onto the console?
2) Do other graphs work fine?
3) You might have a permisison problem, read http://forums.cacti.net/viewtopic.php?t=11747

paulio · Post by **paulio** » Fri Jun 30, 2006 8:05 am

Thanks for your reply.

I do not get any error messages when I'm logged onto the console.

As yet I havent been able to graph anything?
Although I have tried to graph CPU usage on the actual Cacti server I see the graph but no results? & this is the only created graph that doesnt show that error message.

Any ideas?

BSOD2600 · Post by **BSOD2600** » Fri Jun 30, 2006 11:55 am

Seems like you've changed the cacti user settings so that the guest user does not have access to the graph(s) you are trying to view. Go into the user management and correct the problem.

As for the blank working graph, make sure rrdtool has a proper path+font in cacti's settings.

paulio · Post by **paulio** » Mon Jul 03, 2006 8:41 am

Hi,

I have ensured user managment is setup correctly. I only login as Admin anyway.

Please see attached my cacti.log

SNMP works, the rrd files are created in the rrd directory ok.

Any help on this tricky setup of graphs?

thanx in advance.

BSOD2600 · Post by **BSOD2600** » Mon Jul 03, 2006 10:31 am

Your log file is not in debug mode so it's worthless. Please read the last entry in my faq.

So even when you're logged on as admin you're still getting GRAPH ACCESS DENIED?

When you go to graph mangement, click on a graph, then click on enable graph debug. What error do you get?

farjamr · Post by **farjamr** » Sat Jul 15, 2006 2:56 am

hi , i`m installing cacti on 0-8-6g on win 2003 & 2000
i get rrdtool graph access denied
what can i do
i check i still get eror on console
it make rrd but no graph
can anybody help me
that is importent to me the server working today
regards

Post by **TheWitness** » Sat Jul 15, 2006 9:11 am

Post a screen shot.

Thanks,

TheWitness

lassep · Post by **lassep** » Fri Jul 21, 2006 4:29 am

here is a screen shot.

The installation guide for windows must be better, it will work if you used to *nix, but a regular windows admin will not make it.

BSOD2600 · Post by **BSOD2600** » Fri Jul 21, 2006 10:41 am

That undefined index error you've got is also a problem. Make sure you've got the correct NTFS permissions set up for IUSR_COMPNAME on all Cacti files/folders. I suggest you use Sysinternals.com FileMon to check if you have any access denied errors.

Have you modfied the user permissions for the graphs?

lassep · Post by **lassep** » Fri Jul 21, 2006 3:20 pm

BSOD2600 wrote:That undefined index error you've got is also a problem. Make sure you've got the correct NTFS permissions set up for IUSR_COMPNAME on all Cacti files/folders. I suggest you use Sysinternals.com FileMon to check if you have any access denied errors.

Have you modfied the user permissions for the graphs?

I am running as admin so the graph should be no problem (I think) checked the permission and admin has unrestriceted access.
filemon reveals nothing, Have already tested with filemon, tested run the website with the administrator account but no luck.
There is no rrd files created in the rra fodler either, when exactly is those files created?

Had some other problem initially when creating the DB i MySQL, script did not run all the way through, switched language setting to utf8 in MySQL and then the script created cacti DB without error.

Post by **TheWitness** » Fri Jul 21, 2006 3:58 pm

Give the group Everyone RWX (Windows wise) access to Inetinfo/wwwroot folder. Maybe you can get joy that way. BTB, that is a slam dunk approach. BSOD will opt for more restrictive changes...

TheWitness

BSOD2600 · Post by **BSOD2600** » Fri Jul 21, 2006 5:18 pm

lassep wrote:Had some other problem initially when creating the DB i MySQL, script did not run all the way through, switched language setting to utf8 in MySQL and then the script created cacti DB without error.

This could possibly be the cause of your problems too. You must patch cacti before trying to import the cacti.sql file (if you're using mysql 5.x).

Regardless if you're running cacti under admin, IIS does not run as admin (thank goodness!), so NTFS restrictions still apply. the default user IIS uses is IUSR_COMPNAME and IIS_WPG (if Win2K3). Giving everyone RWX isn't exactly the most secure, especially if the website is public. Helpful for troubleshooting permissions.... but those should've been revealed with FileMon.

lassep · Post by **lassep** » Sat Jul 22, 2006 2:27 am

Yes I am using MySQL 5.x, did not know that I was suppose to patch cacti before importing cacti.sql.
I have changed to IIS to run with another account just to see if I it would work when running with an admin account that have all the NTFS permissions.

I am about to try the complete windows installation package and see how it works out

/Lasse

strangebrew · Post by **strangebrew** » Wed May 28, 2014 8:15 pm

I think I have the same problem too. Can someone help me? I checked on the permissions all are allowed.
I also noticed that in graph filters I can't find all the host I created.

Cacti

RRDTool: Access Denied

RRDTool: Access Denied

Cacti Graphs

help help help

I get exactly the same error

Re: RRDTool: Access Denied

Who is online