Cacti polls default objects but not my customized object?

[Aleksw101184]

Hello,

I´ve installed Cacti 0.8.6g on a w2k Server with iis an PHP 5.
Everything works fine, only one thing does not work.
When I try to monitor the CPU Usage on an windows pc it works fine an I can see the graphs. But when I try to monitor an other snmp understanding application, it just creats the rrd files (in first run without any data in it) and does not update it.

Here is a debug logfile from cacti. Perhaps someone of you can me show my error.

Thanks for help.

With kind regrades
Aleksw101184

[BSOD2600]

The log looks fine to me. Every datasource queried returned data and was updated in the rrd file. Specifically, which one are you having problems with?

[Aleksw101184]

Hello,

the problems are with alle graphs that belong to the 192.168.22.228 data sources.
But as you´ve said, there is data that comes back from the poll, but it´s not displayed in the graphs.
By the way, I use the same data templates / graph templates on an other system. And they work fine.
Only on this system they don´t work.

[BSOD2600]

Did you create the template for the telemarkt or get it from someone? If you created it, you might want to double check the data input method fields are correct, data template and graph template names are correct.

For a graph that's not working, turn on graph debugging and paste the output.

What versions of everything are you using? You're using the latest patches, right.

[Aleksw101184]

Good morning,

I developed the templates together with an other person.
The templates that I use here are just exported from a System where the same templates works great.

What did you mean with graph debugging? Do you mean the point where Cacti says "RRD Tool says: ok" when I turn it on? Or what output are you looking for?

I´m using the following versions.

Cacti 0.8.6g
PHP 5
rrdtool 1.0.49
IIS 5 on w2k server
net-snmp 5.2.1.2-1
Cactid 0.8.6d --- but I don´t use it for polling.

I think thats all.

Bye
Aleks

[Aleksw101184]

Hello,

does really no one have any soloution or tip?

-- edit --

By the way, I also tried to update one of the rrd files manually. But the problem is still the same. No errors, no content in graphs.

Help!

[TheWitness]

You must first understand how to DEBUG in Cacti before you will see the light. Settings->General->Cacti Logging Level. When you goto DEBUG, your logfile will fill up with important (but not all) information about what is happening during polling.

TheWitness

[Aleksw101184]

Hi,

the logfile at top of the post is written in debug mode. This was the first thing I tried. But as you can see there are no errors.

[BSOD2600]

You're saying that even though cacti is apparently trying to update the rrd files, no new data is being written? Sure you have the permissions set properly on the /rrd and /log directories?

[Aleksw101184]

Yes, I am sure.
The files also get the new datetime when they are updated.

[BSOD2600]

It sounds like the rrd files are getting updated. So that leaves your data source template (unlikely) or graph template (likely), which might be the problem(s). Take screen shots of each and post them.

Also, just for curiositys sake, export your rrd file to xml (rrdtool export filename.rrd > filename.xml) and verify that the data is truly in there.

[TheWitness]

When you run "php poller.php" from the command line in LOW, you should get nothing but Ok's. Please also attach graphs of the problematic devices, a description of what you expected and a cut/paste from your data source debug.

TheWitness