upgrade to .86g broke processor and mounted partition.

that_kid · Post by **that_kid** » Mon Sep 12, 2005 12:34 pm

So I upgraded from cacti .86f to .86g and I started getting errors from some of the computers I was polling. On most but not all of the computers I lost the ability to get processor and mounted partition information. These graphs were just working prior to the update. So I tried re-creating the host and same error. Next I setup a new cati installation and added the host but I recieved the same errors. I then put .86f on the new installation and was able to graph the host. So I rolled back to .86f on my other installation. Cacti is installed on win2k3 server and when trying .86g I made sure to change user to system.

Post by **TheWitness** » Mon Sep 12, 2005 2:19 pm

Please make sure that you keep the copies of the scripts and resources from the new version. Don't overwrite with older versions. Then repopulate your poller cache.

TheWitness

that_kid · Post by **that_kid** » Mon Sep 12, 2005 3:59 pm

Ok will give that a try tonight.

BSOD2600 · Post by **BSOD2600** » Mon Sep 12, 2005 8:54 pm

They didn't break for me.

that_kid · Post by **that_kid** » Mon Sep 12, 2005 9:40 pm

The weird thing is that some hosts still worked while others didn't. Anyhow I copied over the new directories and reset the poller cache and will see what happens.

**Update**
I put the new resource and scripts directory back and cleared the poller cache and I lost those items again. Like before I lost the cpu and mounted partition information on all but one remote host and the local cacti machine itself. All other local machines were fine. So for now I'm back at .86f. Cactid gives me this error for those hosts "WARNING: Result from SERVER not valid. Partial Result: ..." The other hosts are windows xp machines and windows 2003 servers

BSOD2600 · Post by **BSOD2600** » Mon Sep 12, 2005 11:28 pm

Turn the polling level in cacti to debug (Settings | Polling level) for one cycle and paste the output of the log file (./cacti/cacti.log). If it contains WEBLOG entries, then don't bother posting since they just clutter up the log. Turn off WEBEVENTS logging and try again.

that_kid · Post by **that_kid** » Tue Sep 13, 2005 7:11 am

Ok here's the log, I posted the file as the log was very long. Problem hosts are bige,br-net5,br-net3,richelieu fileserver and cacti.

fmangeant · Post by **fmangeant** » Tue Sep 13, 2005 7:58 am

I have quite the same problem...

On a fresh 0.8.6g installation, graphs for winxp disks are ok.
But after a 0.8.6f -> 0.8.6g upgrade, these graphs show only 0.00 :

Post by **TheWitness** » Tue Sep 13, 2005 4:48 pm

Please increase your timeout. Prior version of the SS did not respect the hosts timeout value. I have to set the timeout to 8000 for some of my busier servers.

TheWitness

Gremlin · Post by **Gremlin** » Tue Sep 13, 2005 7:46 pm

I've got the exact same issue. Clean install of .g and no data retrieved from the SNMP Get Partitions or SNMP Get Processor queries yet I've got a .f install on another machine which does seem to be retrieving data fine.

I tried increasing the SNMP timeout as you can see below, but no change (didn't really expect it too either), these servers are basically sitting idle 99% of the time anyway.

Verbose Query (IP's changed to xxx to protect the innocent

)

Code: Select all

+ Running data query [8].
+ Found type = '6 '[script query].
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ XML file parsed ok.
+ Executing script for list of indexes '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] index'
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] query index'
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] query description'
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] query sau'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'

Code: Select all

+ Running data query [9].
+ Found type = '6 '[script query].
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_cpu.xml'
+ XML file parsed ok.
+ Executing script for list of indexes '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_cpu.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] index'
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_cpu.php xxx.xxx.xxx.xxx 3 1:161:10000:gremlin:::MD5::[None] query index'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_cpu.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_cpu.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_cpu.xml'

I'm running SNMP Informant Standard on all of these servers, I wonder if thats a clue ?? ... The SNMP Interface Statistics is working fine for all of these servers.

EDIT: I believe SNMP Informant could be the clue afterall, just loaded another machine into cacti that I hadn't gotten around to installing SNMP Informant on to yet and it seems to be finding all of the various SNMP Processor/Partition info.

Code: Select all

+ Running data query [8].
+ Found type = '6 '[script query].
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ XML file parsed ok.
+ Executing script for list of indexes '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 6 1:161:500:gremlin:::MD5::[None] index'
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 6 1:161:500:gremlin:::MD5::[None] query index'
+ Found item [hrStorageIndex='1'] index: 1
+ Found item [hrStorageIndex='2'] index: 2
+ Found item [hrStorageIndex='3'] index: 3
+ Found item [hrStorageIndex='4'] index: 4
+ Found item [hrStorageIndex='5'] index: 5
+ Found item [hrStorageIndex='6'] index: 6
+ Found item [hrStorageIndex='7'] index: 7
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 6 1:161:500:gremlin:::MD5::[None] query description'
+ Found item [hrStorageDescr='C: Label:Serial Number 40c1a0be'] index: 1
+ Found item [hrStorageDescr='D: Label:Serial Number 8444293e'] index: 2
+ Found item [hrStorageDescr='E: Label:Serial Number e84589ea'] index: 3
+ Found item [hrStorageDescr='X: Label:BACKUP SETS Serial Number 90f3bae6'] index: 4
+ Found item [hrStorageDescr='Z:'] index: 5
+ Found item [hrStorageDescr='Virtual Memory'] index: 6
+ Found item [hrStorageDescr='Physical Memory'] index: 7
+ Executing script query '/usr/bin/php -q /var/www/html/cacti/scripts/ss_host_disk.php xxx.xxx.xxx.xxx 6 1:161:500:gremlin:::MD5::[None] query sau'
+ Found item [hrStorageAllocationUnits='4096'] index: 1
+ Found item [hrStorageAllocationUnits='4096'] index: 2
+ Found item [hrStorageAllocationUnits='4096'] index: 3
+ Found item [hrStorageAllocationUnits='4096'] index: 4
+ Found item [hrStorageAllocationUnits='0'] index: 5
+ Found item [hrStorageAllocationUnits='65536'] index: 6
+ Found item [hrStorageAllocationUnits='65536'] index: 7
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'
+ Found data query XML file at '/var/www/html/cacti/resource/script_server/host_disk.xml'

fmangeant · Post by **fmangeant** » Wed Sep 14, 2005 10:47 am

I still have problems with ss_host_disk.php and 0.8.6g...

On a fresh 0.8.6f installation, it works fine :

Code: Select all

$ php /cacti/086f/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/086f/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 public 1 2 161 500 get total 2
7336947712
quit
PHP Script Server Shutdown request received, exiting

On a fresh 0.8.6g installation, it doesn't work (I get '0'):

Code: Select all

$ php /cacti/086g/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/0.8.6g/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 909 1:161:50000:public:::MD5::[None] get total 2
0
quit
PHP Script Server Shutdown request received, exiting

Post by **TheWitness** » Wed Sep 14, 2005 9:18 pm

Make doubly sure that you have the latest version of the ss_host_disk and ss_host_cpu in your scripts directory and that you did not overwrite them with the old ones.

TheWitness

fmangeant · Post by **fmangeant** » Thu Sep 15, 2005 4:14 am

TheWitness wrote:Make doubly sure that you have the latest version of the ss_host_disk and ss_host_cpu in your scripts directory and that you did not overwrite them with the old ones.

Hi Larry

I tested again this morning, here are the results :

- fresh 0.8.6f install : OK

Code: Select all

$ php /cacti/086f/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/086f/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 public 1 2 161 50000 get total 2
7336947712
quit
PHP Script Server Shutdown request received, exiting

- fresh 0.8.6g install : OK

Code: Select all

$ php /cacti/086g/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/086g/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 2 1:161:500:public:::MD5::[None] get total 2
7336947712
quit
PHP Script Server Shutdown request received, exiting

- my 0.8.6f + patches production server : OK

Code: Select all

$ php /cacti/cacti-0.8.6f/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/cacti-0.8.6f/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 public 1 909 161 50000 get total 2
7336947712
quit
PHP Script Server Shutdown request received, exiting

- the same production server upgraded to 0.8.6g (poller cache cleared), existing device : OK

Code: Select all

$ php /cacti/cacti-0.8.6g/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/cacti-0.8.6g/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 909 1:161:50000:public:::MD5::[None] get total 2
7336947712
quit
PHP Script Server Shutdown request received, exiting

- same server, new device : NOK

Code: Select all

php /cacti/cacti-0.8.6g/script_server.php
PHP Script Server has Started - Parent is cmd
/cacti/cacti-0.8.6g/scripts/ss_host_disk.php ss_host_disk 10.50.8.55 910 1:161:50000:public:::MD5::[None] get total 2
0
quit
PHP Script Server Shutdown request received, exiting

The new device is a copy of an exiting device (same host template, IP address, SNMP timeout).

So it seems that after upgrading to 0.8.6g, new data sources from ss_host_disk.php don't work anymore.

Regards,

Frédéric

Post by **TheWitness** » Thu Sep 15, 2005 5:14 am

Could you please verify with the new device that your indexes come accross fine. You might want perform a verbose query and post the results of that query and the next attempt to poll.

Thanks,

Larry

p.s. I am struggling to keep up... It may take me a while to review this one in detail. A little help on solving this from the Cacti community may be beneficial.

fmangeant · Post by **fmangeant** » Thu Sep 15, 2005 6:50 am

With the new device :

Code: Select all

+ Running data query [8].
+ Found type = '6 '[script query].
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ XML file parsed ok.
+ Executing script for list of indexes '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 910 1:161:50000:public:::MD5::[None] index'
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 910 1:161:50000:public:::MD5::[None] query index'
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 910 1:161:50000:public:::MD5::[None] query description'
+ Found item [hrStorageDescr='C: Label: Serial Number f41a2297'] index: 1
+ Found item [hrStorageDescr='D: Label: Serial Number 816fb0b'] index: 2
+ Found item [hrStorageDescr='E: Label:LCD4_1061_05_VOLUME1 Serial Number be366650'] index: 3
+ Found item [hrStorageDescr='Virtual Memory'] index: 4
+ Found item [hrStorageDescr='Physical Memory'] index: 5
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 910 1:161:50000:public:::MD5::[None] query sau'
+ Found item [hrStorageAllocationUnits='4096'] index: 1
+ Found item [hrStorageAllocationUnits='4096'] index: 2
+ Found item [hrStorageAllocationUnits='2048'] index: 3
+ Found item [hrStorageAllocationUnits='65536'] index: 4
+ Found item [hrStorageAllocationUnits='65536'] index: 5
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'

With the "old" device :

Code: Select all

 Running data query [8].
+ Found type = '6 '[script query].
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ XML file parsed ok.
+ Executing script for list of indexes '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 909 1:161:50000:public:::MD5::[None] index'
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 909 1:161:50000:public:::MD5::[None] query index'
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 909 1:161:50000:public:::MD5::[None] query description'
+ Executing script query '/usr/bin/php -q /cacti/cacti-0.8.6g/scripts/ss_host_disk.php 10.50.8.55 909 1:161:50000:public:::MD5::[None] query sau'
+ Found item [hrStorageAllocationUnits=''] index: 1
+ Found item [hrStorageAllocationUnits=''] index: 2
+ Found item [hrStorageAllocationUnits=''] index: 3
+ Found item [hrStorageAllocationUnits=''] index: 4
+ Found item [hrStorageAllocationUnits=''] index: 5
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'
+ Found data query XML file at '/cacti/cacti-0.8.6g/resource/script_server/host_disk.xml'

upgrade to .86g broke processor and mounted partition.

upgrade to .86g broke processor and mounted partition.

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