Problems when trying to monitor a UPS

[macan]

Still the same problem, device did not respond:
2024-03-12 12:56:58 - SPINE: Poller[1] PID[504756] PT[139997143365184] ERROR: Timeout getting oid '.1.3.6.1.2.1.1.3.0' for Device[155] with Status[2]

try to run
php /your_cacti_installation/cli/rebuild_poller_cache.php

[glamas]

I did as requested and saw no changes.

php /usr/share/cacti/cli/rebuild_poller_cache.php
WARNING: Do not interrupt this script. Rebuilding the Poller Cache can take quite some time
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[TheWitness]

Run that spine command using -V 3 instead of -V 5 and upload the results.

[glamas]

SPINE: Using spine config file [/etc/spine.conf]
Version 1.2.22 starting
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122230467456] Spine will support multithread device polling.
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122230467456] DEBUG: Initial Value of Available Threads is 24 (0 outstanding)
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122230467456] DEBUG: Available Threads is 23 (1 outstanding)
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122230467456] DEBUG: Available Threads is 22 (2 outstanding)
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122221704768] Device[0] HT[1] Total Time: 0.003 Seconds
2024-03-15 18:49:01 - SPINE: Poller[1] PID[1800232] PT[140122213312064] Device[155] INFO: SNMP Device '10.3.2.20:161' has a timeout of 2000000 (2000), with 3 retries
2024-03-15 18:49:09 - SPINE: Poller[1] PID[1800232] PT[140122213312064] Device[155] SNMP Ping Timeout
2024-03-15 18:49:09 - SPINE: Poller[1] PID[1800232] PT[140122213312064] Device[155] HT[1] NOTE: There are '1' Polling Items for this Device
2024-03-15 18:49:09 - SPINE: Poller[1] PID[1800232] PT[140122213312064] Device[155] HT[1] Total Time: 8 Seconds
2024-03-15 18:49:10 - SPINE: Poller[1] PID[1800232] PT[140122230467456] Time: 8.6108 s, Threads: 24, Devices: 2

[TheWitness]

Change the Availability Method to SNMP GetNext and then run again.

[glamas]

I don't know where he changed it.

I'll send you the data source of the template.

get snmp data.png (53.05 KiB) Viewed 3148 times

Do you want me to delete and create it

[TheWitness]

First edit the Device and change the Availability Method to SNMP GetNext and then post the -V 3 again.

[glamas]

I can't find it on Tuesday I'll keep looking for it

[TheWitness]

Console > Management > Devices > Edit

First drop down.

[glamas]

This is according to the attached graph

[glamas]

Hello, I would like to follow this topic that I am waiting for today, I have found more information on the subject.
I had the opportunity to have a physical team. All the previous tests were in remote mode, I had several networks and I had my doubts if there was something at the network level.
I put a direct network cable (rj45) to the sc300 and what I noticed is that when I run the snmpwalk command at some point the computer stops responding, the same does not happen with a snmpget query. My question: is it possible to change the cacti settings so that it performs a query as snmpget instead of snmpwalk?

best resgards

[macan]

maybe you should try update your UPS firmware. It isn't normal behavior when UPS stops responding