new device shows "500 internal server error"

[GGA]

Ok, I will try it in a new thread, hope it will be kept clean.
And what I've learned so far, PHP8.1 is not yet supperted. But it is really stable.
The System:

Code: Select all

Ubuntu LTS22.04
Cacti and Spine 1.2.24
10.6.12-MariaDB-0ubuntu0.22.04.1-log
8.1.2-1ubuntu2.11
NET-SNMP version: 5.9.1 

We have 118 devices included and there is only one with this error message when I try to include it.

I know this problem doesn't appear with old Cacti 0.8.8b. So I compared the SNMP traffic and I see the new Cacti makes it a little bit different.
The old cacti asks for sysUpTime:

Code: Select all

IP cop.46418 > usv.snmp:  C="xxx" GetRequest(28)  system.sysDescr.0
IP usv.snmp > cop.46418:  C="xxx" GetResponse(45)  system.sysDescr.0="NetMan 100 plus"
IP cop.53446 > usv.snmp:  C="xxx" GetRequest(28)  system.sysUpTime.0
IP usv.snmp > cop.53446:  C="xxx" GetResponse(34)  system.sysUpTime.0=3832488772

The new one takes snmpEngineTime and there the device gives a wrong answer:

Code: Select all

BAD UPS
snmpget DEVICE1 snmpFrameworkMIB.snmpFrameworkMIBObjects.snmpEngine.snmpEngineTime.0
SNMPv2-MIB::sysDescr.0 = STRING: NetMan 100 plus

WORKING UPS
snmpget DEVICE2 snmpFrameworkMIB.snmpFrameworkMIBObjects.snmpEngine.snmpEngineTime.0
SNMP-FRAMEWORK-MIB::snmpEngineTime.0 = INTEGER: 10625657 seconds

So I belive the script is waiting for an Integer and receives an unexpected String.
Of course a wrong value for this SNMP request.

Is there a chance for me to get around this problem? I mean other than deleting this device.

[TheWitness]

Walk the device and post the results:

Code: Select all

snmpwalk -c blah -v2c -On hostname .1.3 | head -40

[GGA]

Code: Select all

.1.3.6.1.2.1.33.1.2.7.0 = INTEGER: 28
.1.3.6.1.2.1.33.1.3.1.0 = Counter32: 0
.1.3.6.1.2.1.33.1.3.2.0 = INTEGER: 3
.1.3.6.1.2.1.33.1.3.3.1.1.1 = INTEGER: 1
.1.3.6.1.2.1.33.1.3.3.1.1.2 = INTEGER: 2
.1.3.6.1.2.1.33.1.3.3.1.1.3 = INTEGER: 3
.1.3.6.1.2.1.33.1.3.3.1.2.1 = INTEGER: 499
.1.3.6.1.2.1.33.1.3.3.1.2.2 = INTEGER: 499
.1.3.6.1.2.1.33.1.3.3.1.2.3 = INTEGER: 499
.1.3.6.1.2.1.33.1.3.3.1.3.1 = INTEGER: 227
.1.3.6.1.2.1.33.1.3.3.1.3.2 = INTEGER: 230
.1.3.6.1.2.1.33.1.3.3.1.3.3 = INTEGER: 232
.1.3.6.1.2.1.33.1.3.3.1.4.1 = INTEGER: 104
.1.3.6.1.2.1.33.1.3.3.1.4.2 = INTEGER: 104
.1.3.6.1.2.1.33.1.3.3.1.4.3 = INTEGER: 95
.1.3.6.1.2.1.33.1.3.3.1.5.1 = INTEGER: 0
.1.3.6.1.2.1.33.1.3.3.1.5.2 = INTEGER: 0
.1.3.6.1.2.1.33.1.3.3.1.5.3 = INTEGER: 0
.1.3.6.1.2.1.33.1.4.1.0 = INTEGER: 3
.1.3.6.1.2.1.33.1.4.2.0 = INTEGER: 499
.1.3.6.1.2.1.33.1.4.3.0 = INTEGER: 3
.1.3.6.1.2.1.33.1.4.4.1.1.1 = INTEGER: 1
.1.3.6.1.2.1.33.1.4.4.1.1.2 = INTEGER: 2
.1.3.6.1.2.1.33.1.4.4.1.1.3 = INTEGER: 3
.1.3.6.1.2.1.33.1.4.4.1.2.1 = INTEGER: 231
.1.3.6.1.2.1.33.1.4.4.1.2.2 = INTEGER: 233
.1.3.6.1.2.1.33.1.4.4.1.2.3 = INTEGER: 230
.1.3.6.1.2.1.33.1.4.4.1.3.1 = INTEGER: 130
.1.3.6.1.2.1.33.1.4.4.1.3.2 = INTEGER: 78
.1.3.6.1.2.1.33.1.4.4.1.3.3 = INTEGER: 86
.1.3.6.1.2.1.33.1.4.4.1.4.1 = INTEGER: 2560
.1.3.6.1.2.1.33.1.4.4.1.4.2 = INTEGER: 1440
.1.3.6.1.2.1.33.1.4.4.1.4.3 = INTEGER: 1600
.1.3.6.1.2.1.33.1.4.4.1.5.1 = INTEGER: 16
.1.3.6.1.2.1.33.1.4.4.1.5.2 = INTEGER: 9
.1.3.6.1.2.1.33.1.4.4.1.5.3 = INTEGER: 10
.1.3.6.1.2.1.33.1.5.1.0 = INTEGER: 499
.1.3.6.1.2.1.33.1.5.2.0 = INTEGER: 3
.1.3.6.1.2.1.33.1.5.3.1.1.1 = INTEGER: 1
.1.3.6.1.2.1.33.1.5.3.1.1.2 = INTEGER: 2

[TheWitness]

Sorry, let me be more specific...

Code: Select all

snmpwalk -c blah -v2c hostname .1.3.6.1.2.1.1

[GGA]

Code: Select all

SNMPv2-MIB::sysDescr.0 = STRING: NetMan 100 plus
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.5491.6
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (3950235756) 457 days, 4:52:37.56
SNMPv2-MIB::sysContact.0 = STRING:
SNMPv2-MIB::sysName.0 = STRING:
SNMPv2-MIB::sysLocation.0 = STRING:
SNMPv2-MIB::sysServices.0 = INTEGER: 0

or a bit more numeric

Code: Select all

.1.3.6.1.2.1.1.1.0 = STRING: NetMan 100 plus
.1.3.6.1.2.1.1.2.0 = OID: .1.3.6.1.4.1.5491.6
.1.3.6.1.2.1.1.3.0 = Timeticks: (3950239843) 457 days, 4:53:18.43
.1.3.6.1.2.1.1.4.0 = STRING:
.1.3.6.1.2.1.1.5.0 = STRING:
.1.3.6.1.2.1.1.6.0 = STRING:
.1.3.6.1.2.1.1.7.0 = INTEGER: 0

[TheWitness]

So, get does not work but Walk does. Have you considered opening a ticket with the Hardware vendor?

[GGA]

Thank you TheWitness, not really.
Well I belive this device is already EOL but there is maybe a newer firmware.
Let me check that. But if not, is there something else I could do? I mean, it works with old cacti 0.88b.

[TheWitness]

Us the ifDesc ping method.

[TheWitness]

Let me see if there is something that can be done.

[TheWitness]

Upload a screen2gif of the transaction so that I can see it.