Disappeared Device.... and it won't come back!

[tickerguy]

I have an odd one here....

Logged in as "admin" I have a missing device in the "Devices" management screen.

If I try to add another device (fictitious) it too does not show up in the list, which means I (obviously) cannot add anything else! However, if I go to one of the ACTIVE graphs for the "disappeared" device and click "edit device" it's there -- and I can edit it. But when I save it, the top level list still doesn't show it.

I've run the repair script from the CLI, and it says everything is fine.

Obviously not.

Any ideas?

[cigamit]

What version of Cacti? There were a few bugs around the location field not showing devices in recent versions.

[tickerguy]

1.2.13

I do not know exactly when it started to occur; I haven't had cause to go into the admin account for a while and I've upgraded the package a significant number of times from its original install, so it's entirely possible whatever broke it did it quite some time ago, but I'm unable to find what needs to be done to fix it.

It's not just the missing device -- it's also that I can't add any new ones! It appears to add and says "ok" when I save it, but never shows up in the list.

[TheWitness]

Download and install 1.2.14. This was a major little issue that accelerated it's release.

[tickerguy]

I see..... ok, that'll take a bit of work since I loaded this as a FreeBSD package -- so I'll have to match up where both the bare download and the package stuff things so I don't shoot myself in the mouth.

[TheWitness]

Normally what I do is:

cd /var/www/html
git clone -b 1.2.x https://github.com/cacti/cacti.git cacti_1.2.x
cp -rp cacti_1.2.x/* cacti
chown -R apache:apache cacti

Done.

[tickerguy]

Yeah just wanted to make sure FreeBSD''s packages folks hadn't screwed with anything.

Hmmmm... loaded ok, I can get rid of the bad entries, but all my graphs, while they're present, have no data. And did.

[tickerguy]

Ok I got some sort of a problem here.. looks like some part of the upgrade script didn't run...... The hosts show as "up" but when I go into the graphs and set debugging on I get this in the output...


RRDtool Command:



Warning: sizeof(): Parameter must be an array or an object that implements Countable in /usr/local/share/cacti/lib/graph_variables.php on line 452



Notice: Undefined index: traffic_in in /usr/local/share/cacti/lib/graph_variables.php on line 653



Notice: Undefined index: traffic_out in /usr/local/share/cacti/lib/graph_variables.php on line 653

/usr/local/bin/rrdtool graph - \
--imgformat=PNG \
--start='-86400' \
--end='-300' \
--pango-markup \
--title='IpGW - Traffic - igb0' \
--vertical-label='bits per second' \
--slope-mode \
--base=1000 \
--height=120 \
--width=500 \
--tabwidth '30' \
--rigid \
--alt-autoscale-max \
--lower-limit='0' \
COMMENT:"From 2020/08/05 20\:29\:12 To 2020/08/06 20\:24\:12\c" \
COMMENT:" \n" \
--color BACK#F3F3F3 \
--color CANVAS#FDFDFD \
--color SHADEA#CBCBCB \
--color SHADEB#999999 \
--color FONT#000000 \
--color AXIS#2C4D43 \
--color ARROW#2C4D43 \
--color FRAME#2C4D43 \
--border 1 --font TITLE:11:'Arial' \
--font AXIS:8:'Arial' \
--font LEGEND:8:'Courier' \
--font UNIT:8:'Arial' \
--font WATERMARK:6:'Arial' \
--slope-mode \
--watermark 'Generated by Cacti®' \
DEF:a='/usr/local/share/cacti/rra/ipgw_traffic_in_84.rrd':'traffic_in':AVERAGE \
DEF:b='/usr/local/share/cacti/rra/ipgw_traffic_in_84.rrd':'traffic_out':AVERAGE \
CDEF:cdefa='a,8,*' \
CDEF:cdefe='b,8,*' \
AREA:cdefa#00CF00FF:'Inbound ' \
GPRINT:cdefa:LAST:'Current\:%8.2lf %s' \
GPRINT:cdefa:AVERAGE:'Average\:%8.2lf %s' \
GPRINT:cdefa:MAX:'Maximum\:%8.2lf %s\n' \
LINE2:cdefe#002A97FF:'Outbound' \
GPRINT:cdefe:LAST:'Current\:%8.2lf %s' \
GPRINT:cdefe:AVERAGE:'Average\:%8.2lf %s' \
GPRINT:cdefe:MAX:'Maximum\:%8.2lf %s' \
COMMENT:' \n' \
HRULE:0#FF0000FF:'95th Percentile' \
COMMENT:'(0 mbit in+out)\n' \
COMMENT:'Totals In\: 0.00 B' \
COMMENT:'Out\: 0.00 B' \
COMMENT:'In+Out\: 0.00 B\n'

RRDtool Command lengths = 1429 charaters.

RRDtool Says:



Warning: sizeof(): Parameter must be an array or an object that implements Countable in /usr/local/share/cacti/lib/graph_variables.php on line 452



Warning: sizeof(): Parameter must be an array or an object that implements Countable in /usr/local/share/cacti/lib/graph_variables.php on line 452



Notice: Undefined index: traffic_in in /usr/local/share/cacti/lib/graph_variables.php on line 653



Notice: Undefined index: traffic_out in /usr/local/share/cacti/lib/graph_variables.php on line 653

OK

[tickerguy]

Ok, looks like the old data was lost, but it also appears to be populating after I rebuilt the poller and device caches. I'll live; it's not ideal, but what I did during that pissed it off on the stuff behind the current time.

I can get into the devices now.

[netniV]

Can you post the countable error as a bug on github. It should be using cacti_sizeof not just sizeof to prevent such warnings.

[tickerguy]

It disappeared once the a polling update ran, but the previous data remains gone (now having run overnight.)