Cacti not collecting any data

[TheBrain]

So we had Cacti setup on a Windows 2003 server for a while. I installed Cacti on a new 2008 R2 server, and I'm able to get graphs setup but they're always blank.

Unfortunately, I no longer have the 2003 environment available to look at what the configuration used to be.

The servers I'm attempting to monitor haven't changed. Their SNMP settings are all the same as they were.

I'm still really new to this program, and I'm not currently in contact with the person who set it up before.

When I installed it I used an installer from on this forum, the exact file was "Cacti-0.8.8b.exe"

I'm using a 2008 R2 server to monitor other 2008 R2 servers.

[TheBrain]

With graph debug mode on:

RRDTool Command:

C:/rrdtool/rrdtool.exe graph - \
--imgformat=PNG \
--start="-86400" \
--end="-300" \
--title="Appserver02 - CPU Usage" \
--rigid \
--base="1000" \
--height="120" \
--width="500" \
--alt-autoscale-max \
--lower-limit="0" \
--vertical-label="percent" \
--slope-mode \
--font TITLE:10: \
--font AXIS:7: \
--font LEGEND:8: \
--font UNIT:7: \
DEF:a="C\:/inetpub/wwwroot/cacti/rra/5/14.rrd":"5min_cpu":AVERAGE \
AREA:a#FF0000FF:"CPU Usage" \
GPRINTLAST:"Current\:%8.0lf" \
GPRINTAVERAGE:"Average\:%8.0lf" \
GPRINTMAX:"Maximum\:%8.0lf\n"

RRDTool Says:

[BSOD2600]

latest installer available in http://forums.cacti.net/viewtopic.php?f=3&t=14946 (yes, I need to get it updated to 0.8.8f).

since its a new install, you should should update to 0.8.8f http://docs.cacti.net/manual:088:1_inst ... _upgrading

for troubleshooting why the graphs are blank, start with http://forums.cacti.net/viewtopic.php?f=3&t=11747

any empty rrdtool says typically is a sign of missing NTFS permissions. if you run rrdtool manually, does it work?

[TheBrain]

From the Cacti Log file:

07/30/2015 01:45:01 PM - CMDPHP: Poller[0] Host[5] DS[14] WARNING: Result from SNMP not valid. Partial Result: U
07/30/2015 01:45:01 PM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'10.1.0.31', and OID:'.1.3.6.1.4.1.9.2.1.58.0'

[BSOD2600]

click on the device in cacti. in the top left corner, is the basic snmp info displayed? If not, config or firewall issue

[TheBrain]

Appserver02 (10.1.0.31)
SNMP Information
System:Hardware: Intel64 Family 6 Model 58 Stepping 9 AT/AT COMPATIBLE -
Software: Windows Version 6.1 (Build 7601 Multiprocessor Free)
Uptime: 132327340 (15 days, 7 hours, 34 minutes)
Hostname: appserver02.CTX.numedics
Location:
Contact:

[TheBrain]

I've updated to 0.8.8C, now when I view my graphs, this is all I see:



I can't open it.

[TheBrain]

Running

php -q cmd.php <id> <id>

with max SNMP OID's Per SNMP Get Request set to 1

and SNMP Timeout set to 15000 milliseconds

I'm getting "WARNING: SNMP Get Timeout for Host"

[BSOD2600]

Sounds like a firewall issue or snmp is not correctly configured on that device.
Are you able to successfully perform a snmpwalk from the cacti server to that device?

[TheBrain]

No firewall between the devices.

I appear to be able to run a successful snmpwalk.

When I run the command snmpwalk -c public -v 2c =On Host 1

I get a huge list starting with

.1.3.6.1.2.1.1.1.0 = STRING: Hardware: Intel64 Family 6 Model 58 Stepping 9 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free)
.1.3.6.1.2.1.1.2.0 = OID: .1.3.6.1.4.1.311.1.1.3.1.3
.1.3.6.1.2.1.1.3.0 = Timesticks: (20996658) 2 days, 10:19:26.58
.1.3.6.1.2.1.1.4.0 = STRING:

and it goes on from there

[BSOD2600]

.1.3.6.1.4.1.9.2.1.58 is Cisco CPU utilization. Did you try to snmpwalk that OID from the cacti server?

[TheBrain]

Yes, that's currently my only data source.

[BSOD2600]

... and what was the result? I assume you realize that only specific Cisco devices will respond to that OID.

[TheBrain]

... and what was the result? I assume you realize that only specific Cisco devices will respond to that OID.

Had no idea. Wasn't aware there was anything in that which was system specific.

Is there a data template that will work with Dell or Supermicro servers?

[BSOD2600]

Sure. Try the basic ones that already come with Cacti; snmp data queries for host partitions/processor/interface. search the script subforum and/or http://docs.cacti.net/templates for user contributed ones.