Host status remains Unknown

[scrupul0us]

I'll preface with the fact that I've searched the forums and digested/tested what I've already found:

1) yes, the devices have data sources assigned

2) yes, I can ping the devices from the cacti host

3) yes, the devices availability is taken based on "Ping or SNMP Uptime" (ping is based on ICMP)

4) I've deleted and re-added both devices

SNMP Information
System: PDU03
Uptime: 361790295 (41 days, 20 hours, 58 minutes)
Hostname: PDU03
Location: US-15-15R
Contact: -Redacted-

Ping Results
ICMP Ping Success (175.595 ms)

I'm not sure what the heck else to check next?

Thank you =)

[scrupul0us]

If it helps, the data is based on an XML query...

Here are the verbose results:

+ Running data query [12].
+ Found type = '3' [SNMP Query].
+ Found data query XML file at '/staff/public_html/tools/cacti/resource/snmp_queries/liebert-pdu-3-phase.xml'
+ XML file parsed ok.
+ Executing SNMP get for num of indexes @ '.1.3.6.1.4.1.476.1.42.3.8.20.1.50.1' Index Count: 3
+ Executing SNMP walk for list of indexes @ '.1.3.6.1.4.1.476.1.42.3.8.20.1' Index Count: 9
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.5.1' value: '1'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.10.1' value: 'ny01-p02-r25-pdu03'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.15.1' value: '1'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.20.1' value: '1'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.25.1' value: '1'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.35.1' value: ''
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.40.1' value: ''
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.45.1' value: '535055G104C2013MAR300028'
+ Index found at OID: '1.3.6.1.4.1.476.1.42.3.8.20.1.50.1' value: '3'
+ Located input field 'phaseName' [walk]
+ Executing SNMP walk for data @ '.1.3.6.1.4.1.476.1.42.3.8.30.40.1.15.1.1'
+ Found item [phaseName='0'] index: 0 [from value]
+ Found item [phaseName='1'] index: 1 [from value]
+ Found item [phaseName='2'] index: 2 [from value]
+ Found item [phaseName='3'] index: 3 [from value]
+ Located input field 'phaseWarn' [walk]
+ Executing SNMP walk for data @ '.1.3.6.1.4.1.476.1.42.3.8.30.40.1.36.1.1'
+ Found item [phaseWarn='75'] index: 1 [from value]
+ Found item [phaseWarn='75'] index: 2 [from value]
+ Found item [phaseWarn='75'] index: 3 [from value]
+ Located input field 'phaseAlarm' [walk]
+ Executing SNMP walk for data @ '.1.3.6.1.4.1.476.1.42.3.8.30.40.1.37.1.1'
+ Found item [phaseAlarm='80'] index: 1 [from value]
+ Found item [phaseAlarm='80'] index: 2 [from value]
+ Found item [phaseAlarm='80'] index: 3 [from value]

[BSOD2600]

In the cacti log, why does cacti think the device is down? you might need to increase the logging level to see this level of detail.

[scrupul0us]

Log settings:

Logging Level: Debug
Selection: (all three check boxes)

Just allowed two polling cycles and there are no instances of the two hosts in ./log/cacti.log

[BSOD2600]

really? nothing even for its Host[##] where ## is its ID number? Using cmd.php or spine poller?
cacti version?