Another "Mail Alerts Not Working" Post

[Diggit2001]

I've read through a bunch of posts here from people that are having troubles receiving thold alerts from their system but nothing has helped me. I'm using Cacti 0.8.8b, PHP 5.3.3, and thold 0.5. I am using SMTP to send mail and when I do the test I receive it fine. When I go to the log tab from the Thold tab, I see a bunch of stuff there so the plugin does appear to be working. I'm not sure where else to check. I'd appreciate any assistance.

Thanks!
-Chris

[Diggit2001]

My Cacti is installed on CentOS 6.5. I shouldn't have to worry about configuring any mail stuff on the Linux box at all, right? I would think that it's just connecting to my mail server and sending all the mail out from there, right?

[Diggit2001]

Hello. Anyone willing to help out a Cacti user that's down on his luck?

[cigamit]

Turn on Threshold debug, and it should log some extra info in the Cacti log.

[Diggit2001]

OK, I turned on debug. My thold log has a little over 18,000 entries but I don't see anything about dead/down hosts, just "Baseline Deviation" and "High/Low". I never got e-mail alerts for any of them. Does it usually log when an e-mail is sent? I don't see anything in there about sending e-mails.

Thank you.

[Diggit2001]

In my Cacti log, I see stuff like this periodically:

Code: Select all

07/01/2014 08:27:40 AM - THOLD: Modified Template User: diggit2001 ID: 5 DataTemplate: Win Services DataSource: service_state Type: High/Low Enabled: on High: Low: 1 Trigger: 1 Minute Warning High: Warning Low: 1 Warning Trigger: 1 Minute CDEF: 0 ReAlert: Never Alert Emails: diggit2001@mydomainname.com, Warning Emails: diggit2001@mydomainname.com

07/01/2014 08:27:37 AM - SYSTEM THOLD STATS: Time:1.4289 Tholds:330 TotalHosts:73 DownHosts:4 NewDownHosts:0

07/01/2014 08:27:37 AM - THOLD: Modified Template User: diggit2001 ID: 4 DataTemplate: Lit _APC_Enviro_Temp DataSource: Lit_APC_Enviro_Temp Type: High/Low Enabled: on High: 72 Low: Trigger: 1 Minute Warning High: 72 Warning Low: Warning Trigger: 1 Minute CDEF: 0 ReAlert: Never Alert Emails: diggit2001@mydomainname.com, Warning Emails: diggit2001@mydomainname.com

07/01/2014 08:27:36 AM - SYSTEM STATS: Time:34.6915 Method:spine Processes:3 Threads:8 Hosts:74 HostsPerProcess:25 DataSources:2406 RRDsProcessed:1374

07/01/2014 08:27:34 AM - THOLD: Modified Template User: diggit2001 ID: 3 DataTemplate: Lit _APC_Enviro_Humidity DataSource: Lit_APC_Enviro_Humi Type: High/Low Enabled: on High: 85 Low: Trigger: 1 Minute Warning High: 85 Warning Low: Warning Trigger: 1 Minute CDEF: 0 ReAlert: Never Alert Emails: diggit2001@mydomainname.com, Warning Emails: diggit2001@mydomainname.com

I believe this shows that e-mails are indeed being sent, correct? I am never getting them, however. I have checked my spam folder and all of the usual suspects but I can't find anything. ANy idea where I should check next? Your assistant is very much appreciated.
Thanks!
-Chris

[cigamit]

That is just showing that it is polling, and you were modifying some alerts. Can you check your logs on your SMTP server to ensure it is receiving them properly?

[Diggit2001]

Aw jeez. I'm sorry for wasting your time. I'm an idiot.

[cigamit]

Heh, np. Glad I could help.