Device Status: Unknown

Post support questions that relate to the Windows 2003/2000/XP operating systems.

Moderators: Developers, Moderators

fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Device Status: Unknown

Post by fabioerickson »

the plugin monitor cacti on windows is returning Device status message: unknown for Ubiquiti equipment, localhost generates status Up, the device does not generate Ubiquiti status.

Device status: Unknown

the response of SNMP and PING:

SNMP Information
System: LINUX :2.6.15-5 .2: # 1: MON: DEC: 19:20:46:46: TSE: 2011: MIPS
Uptime: 111169600 (12 days, 20 hours, 48 minutes)
Hostname: Rckm2-Cid-A-Nova
Location: CidadeNova
Contact: Megacom

ping Results
UDP Ping Success (1.61 ms)

I need help because I need to monitor these Ubiquiti equipment.
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

What data sources is cacti collecting for this device? If there is nothing for it to collect, it won't bother to determine the status.
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

follows the image with the data source
Attachments
cactiw.JPG
cactiw.JPG (49.26 KiB) Viewed 5373 times
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

Tried a different snmp version?
At least the Ubiquiti devices I've used in the past, respond just fine to snmp system uptime OID (which cacti uses to determine up/down status). Using the latest firmware?
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

I've tried several types of data sources including the generic SNMP OID, but still responding status unknown.
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

some help?
:-?
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

BSOD2600 wrote:Tried a different snmp version?
Also read http://docs.cacti.net/manual:087:4_help.2_debugging yet?
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

have not tried another version of SNMP,
I'll try and post the results, I thank
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

perhaps looking at the log of cacti you can identify the problem.

follows the log:

02/04/2013 08:37:49 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.2.1.0'
02/04/2013 08:37:50 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/04/2013 08:37:52 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.3.0'
02/04/2013 08:37:54 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:37:57 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:37:59 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:38:00 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:38:02 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:38:03 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.3'
02/04/2013 08:38:06 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/04/2013 08:38:07 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.4'
02/04/2013 08:38:09 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.3.0'
02/04/2013 08:38:13 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.3.3.1'
02/04/2013 08:38:15 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.3.3.1'
02/04/2013 08:38:18 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.3.3.1'
02/04/2013 08:38:19 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.3.3.1'
02/04/2013 08:38:21 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.3.0'
02/04/2013 09:20:26 AM - AUTH LOGIN: User 'admin' Authenticated
02/04/2013 09:46:38 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.1.0'
02/04/2013 10:56:06 AM - AUTH LOGIN: User 'admin' Authenticated
02/04/2013 10:56:17 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.1.0'
02/04/2013 11:06:28 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'RocketM2-Cidade-Nova-A', and OID:'.1.3.6.1.2.1.2.1.0'
02/04/2013 11:06:28 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'RocketM2-Cidade-Nova-A', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/04/2013 11:06:28 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'RocketM2-Cidade-Nova-A', and OID:'.1.3.6.1.2.1.1.3.0'
02/04/2013 11:06:29 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'RocketM2-Cidade-Nova-A', and OID:'.1.3.6.1.2.1.1.3.0'
02/04/2013 11:06:29 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'RocketM2-Cidade-Nova-A', and OID:'.1.3.6.1.2.1.1.1.0'
02/04/2013 11:06:29 AM - CMDPHP: Poller[0] WARNING: ICMP Ping Error: gethostbyname failed for rocketm2-cidade-nova-a
02/05/2013 07:10:40 AM - AUTH LOGIN: User 'admin' Authenticated
02/05/2013 08:39:38 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.1.0'
02/05/2013 08:54:42 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.1.1.0'
02/05/2013 09:27:57 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/11/2013 10:45:51 AM - AUTH LOGIN: User 'admin' Authenticated
02/11/2013 10:57:38 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.1.0'
02/11/2013 10:57:39 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/11/2013 10:57:41 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.3.0'
02/11/2013 11:10:11 AM - CMDPHP: Poller[0] Validation Error on field 'value_6', value '': Save Failed: Field Input Error (Check Red Fields).
02/11/2013 12:18:50 PM - CMDPHP: Poller[0] Validation Error on field 'value_6', value '': Save Failed: Field Input Error (Check Red Fields).
02/11/2013 12:19:04 PM - CMDPHP: Poller[0] Validation Error on field 'value_6', value '': Save Failed: Field Input Error (Check Red Fields).
02/13/2013 09:03:19 AM - AUTH LOGIN: User 'admin' Authenticated
02/14/2013 12:12:39 PM - AUTH LOGIN: User 'admin' Authenticated
02/18/2013 04:39:37 AM - AUTH LOGIN: User 'admin' Authenticated
02/18/2013 04:41:48 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 05:51:19 AM - CMDPHP: Poller[0] ASSERT: '574547<358344' failed. Recaching host 'localhost', data query #1
02/18/2013 05:51:19 AM - CMDPHP: Poller[0] ASSERT: '575609<358347' failed. Recaching host 'localhost', data query #8
02/18/2013 05:51:19 AM - CMDPHP: Poller[0] ASSERT: '575948<358349' failed. Recaching host 'localhost', data query #9
02/18/2013 05:51:22 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.6.2'
02/18/2013 05:51:25 AM - SYSTEM STATS: Time:13.2603 Method:cmd.php Processes:5 Threads:N/A Hosts:2 HostsPerProcess:1 DataSources:2 RRDsProcessed:1
02/18/2013 05:52:01 AM - PCOMMAND: Poller[0] Host[7] WARNING: Recache Event Detected for Host
02/18/2013 06:07:02 AM - POLLER: Poller[0] WARNING: Scheduled Task is out of sync with the Poller Interval! The Poller Interval is '30' seconds, with a maximum of a '300' second Scheduled Task, but 950 seconds have passed since the last poll!
02/18/2013 06:07:10 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'localhost', and OID:'.1.3.6.1.2.1.25.2.3.1.5.3'
02/18/2013 06:07:13 AM - SYSTEM STATS: Time:11.3593 Method:cmd.php Processes:5 Threads:N/A Hosts:2 HostsPerProcess:1 DataSources:2 RRDsProcessed:1
02/18/2013 06:07:16 AM - PCOMMAND: Poller[0] Host[7] WARNING: Recache Event Detected for Host
02/18/2013 06:07:27 AM - RECACHE STATS: RecacheTime:11.4033 HostsRecached:1
02/18/2013 06:07:35 AM - SYSTEM STATS: Time:3.0934 Method:cmd.php Processes:5 Threads:N/A Hosts:2 HostsPerProcess:1 DataSources:2 RRDsProcessed:0
02/18/2013 08:21:54 AM - AUTH LOGIN: User 'admin' Authenticated
02/18/2013 08:34:12 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/18/2013 08:36:11 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/18/2013 08:36:42 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.1.0'
02/18/2013 08:36:45 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/18/2013 08:36:47 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.3.0'
02/18/2013 08:36:51 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 08:36:56 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 08:37:00 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 08:37:03 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 08:37:07 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.1'
02/18/2013 08:37:10 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.25.2.3.1.3'
02/18/2013 08:37:18 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.1.0'
02/18/2013 08:37:21 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/18/2013 08:37:23 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.3.0'
02/18/2013 08:37:25 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/19/2013 05:10:21 AM - AUTH LOGIN: User 'admin' Authenticated
02/19/2013 10:12:38 AM - AUTH LOGIN: User 'admin' Authenticated
02/19/2013 10:13:02 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/19/2013 10:13:15 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.1.0'
02/19/2013 10:13:18 AM - CMDPHP: Poller[0] WARNING: SNMP Walk Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.2.2.1.1'
02/19/2013 10:13:20 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.3.0'
02/19/2013 10:13:22 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/19/2013 10:14:12 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'192.168.11.1', and OID:'.1.3.6.1.2.1.1.1.0'
02/19/2013 10:28:16 AM - CMDPHP: Poller[0] Validation Error on field 'value_6', value '': Save Failed: Field Input Error (Check Red Fields).
02/19/2013 12:41:57 PM - AUTH LOGIN: User 'admin' Authenticated
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

fabioerickson wrote:perhaps looking at the log of cacti you can identify the problem.
Do all of the snmp timeouts seem like a problem to you, 'cause they are.

Manually validate snmpwalk of .1.3.6.1.2.1.1.1.0 is successful FROM the cacti server.
Sure a firewall isnt blocking traffic?

Why isnt the poller running every 5 minutes?
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

ok, I disabled all firewalls windows and put the poller in 5 minutes, status remains unknown
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

What downtime detection method do you have set for that device?
Read http://docs.cacti.net/manual:087:4_help.2_debugging yet?
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

I tested the downtime from 1 to the maximum that can enter and status continues to respond UNKNOWN
snmp agent of my device is responding normally to the request of cacti, but it identifies as UNKNOWN

Rocket Cidade Nova A (192.168.11.1)

SNMP Information
System:LINUX:2.6.15-5.2:#1:MON:DEC:19:20:46:46:EET:2011:MIPS
Uptime: 181077900 (20 days, 22 hours, 59 minutes)
Hostname: Rckm2-Cid-Nova-A
Location: CidadeNova
Contact: Megacom
User avatar
BSOD2600
Cacti Moderator
Posts: 12171
Joined: Sat May 08, 2004 12:44 pm
Location: USA

Re: Device Status: Unknown

Post by BSOD2600 »

*sigh* you keep ignoring various questions I ask, which makes it hard to assist.

are there any data sources created for the (192.168.11.1) device?
fabioerickson
Posts: 9
Joined: Mon Feb 18, 2013 1:14 pm

Re: Device Status: Unknown

Post by fabioerickson »

Sorry but I posted a picture with the data sources that my device has created, which data sources I need to create to cacti identify my device UP?

If I did not answer any more questions, sorry, please rephrase the questions that I'll try to answer them all, because I need to make cacti work.
Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest