CereusReporting problem

[phalek]

Did you use the Windows Cacti installer available on the forum ?

[Rickylolz]

I don't know... I'm not the guy who installed this server

[Rickylolz]

Any idea ?

I'm very in trouble with this issue, don't know what to do :/

[phalek]

Do me a favour and install Version 2.00.56 from here:

http://redmine.nmid-plugins.de/projects ... epdf/files

Use the license and parallelGraphRetriever.exe file that's in the 2.00 section of that page as well

Then go back to the debug info page and send me the whole output ( you can sent it to support@urban-software.de )

I assume it's a permission error either with the tmp file or the parallelGraphRetriever.exe file.

The detailed graph view does not use this kind of method.

[Rickylolz]

Will test today.

The permissions on the parallelGraphRetriever.exe or the tmp folder seem to be good. (There are severals subfolders or png images in the tmp directory)

[phalek]

Do the PNG files look like the graphs you wanted to see on the PDF ?

If yes, check the directory ReportEngines/mpdf/tmp for file permissions. It should be writeable as well.

[Rickylolz]

Yes, it corresponds to graph.

I checked ReportEngines/mpdf/tmp, permissions are good. (but I didn't see any tmp folder into ReportEngines/fpdf)

I am installing 2.00.55-alpha (didn't find 2.00.56 on the link you gave). Will give you my feedback soon

Thanks a lot for your help

[Rickylolz]

Same problem with 2.0.55-alpha...

Here is the debug output :

CereusReporting Debug Page


--------------------------------------------------------------------------------
Dir: D:\Program_Files\Wamp\www\cacti\plugins\CereusReporting
Main Dir: D:\Program_Files\Wamp\www\cacti\
PHP_SELF: /plugins/CereusReporting/CereusReporting_debug.php
Cacti URL: /
PIA Version: 3.1
Edition: CORPORATE
License Expiry: Mon Dec 31 1:00:00 CET 2012
Licensed Server: TRUE
Operating System: Windows NT S101A250 5.2 build 3790 (Windows Server 2003 R2 Standard Edition Service Pack 2) i586

--------------------------------------------------------------------------------

Plugin Settings:
PHP Path D:/Program_Files/Wamp/bin/php/php5.3.13/php.exe
PHP Version PHP 5.3.13 (cli) (built: May 8 2012 18:50:09) Copyright (c) 1997-2012 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd., and with Xdebug v2.2.0, Copyright (c) 2002-2012, by Derick Rethans
PDF Engine FPDF
Plugin Version 2.00.55

--------------------------------------------------------------------------------

Licensed Modules:
Availability module licensed
Report Scheduling module licensed
Zenoss module disabled
DSStats module licensed
MultiReports module licensed
Archiving module licensed
Templating module licensed

--------------------------------------------------------------------------------

File/Directory Settings:
tmp directory D:\Program_Files\Wamp\www\cacti\plugins\CereusReporting\tmp
tmp directory exists yes
tmp directory writeable yes
tmp directory - can create dirs yes

--------------------------------------------------------------------------------

Loaded PHP Modules:
mbstring enabled
gd enabled
SourceGuardian disabled
IonCube Loader enabled
zip enabled
soap disabled

--------------------------------------------------------------------------------

Required Cacti Plugins:
settings installed

--------------------------------------------------------------------------------

Optional Cacti Plugins:
storeLastPoll missing

--------------------------------------------------------------------------------

Optional PHP Modules:
curl disabled
ChartDirector PHP API disabled

--------------------------------------------------------------------------------

Installed CereusReporting Extenstions:
File parallelGraphRetriever.exe exists ( D:\Program_Files\Wamp\www\cacti\plugins\CereusReporting\parallelGraphRetriever.exe )
File parallelGraphRetriever.exe is executable

--------------------------------------------------------------------------------


--------------------------------------------------------------------------------

Plugin Tables
Table Name Status
plugin_nmidCreatePDF_Reports_scheduler does not exist
plugin_nmidCreatePDF_Reports does not exist
plugin_nmidCreatePDF_Archives does not exist
plugin_nmidCreatePDF_UserGroups does not exist
plugin_nmidCreatePDF_UserGroupList does not exist
plugin_nmidCreatePDF_UserReportList does not exist
plugin_nmidCreatePDF_UserGroupReports does not exist
plugin_nmidCreatePDF_GraphReports does not exist
plugin_nmidCreatePDF_MultiGraphReports does not exist
plugin_nmidCreatePDF_DSStatsReports does not exist
plugin_nmidCreatePDF_ZenossReports does not exist
plugin_nmidCreatePDF_Reports_Types does not exist
plugin_nmidCreatePDF_Availability_Table does not exist
plugin_nmidCreatePDF_Availability_Change_Table does not exist
plugin_nmidCreatePDF_Availability_SLATimeFrame_Table does not exist
plugin_nmidCreatePDF_Availability_SLATimeFrameItems_Table does not exist
plugin_nmidCreatePDF_Availability_Change_Type does not exist

--------------------------------------------------------------------------------

Plugin Hooks
Hook Name Status
api_device_save registered
tree_after registered
draw_navigation_text registered
poller_bottom registered
top_header_tabs registered
top_graph_header_tabs registered
console_after registered
page_buttons registered

[phalek]

Hm, it says that the tables do not exists:

plugin_nmidCreatePDF_Reports_scheduler

can you cehck that ?

[Rickylolz]

The debug output says that none of the tables exist.

But when I look into the database there are all present (see attached file)

[phalek]

Can you send me the output from your tmp directory to support@urban-software.de ?