[solved] device is down but system is ok

[grlongo]

Hi all,

I am having the same issue that few folks in this forum had been through as well but none of them had solved my problem so far.

I have a device in my network that shows up as status: "Down" but host is alive. I can ping this device from the cacti server. I can run an snmpwalk on this device from the cacti server.

This is the snmpwalk:

http://yfrog.com/31newbitmapimagekbp

I am using cmd.php / downed device detection method is snmp but I tried also ping

from the device screen at the top I have the folowing

SNMP Information
System:Hardware: EM64T Family 6 Model 23 Stepping 10 AT/AT COMPATIBLE -
Software: Windows Version 5.2 (Build 3790 Multiprocessor Free)
Uptime: 1574979 (0 days, 4 hours, 22 minutes)
Hostname: SERVER
Location: headquarter
Contact: Guilherme Longo

Ping Results
TCP ping timed out

so I believe that snmp seems to be ok but I can't ping the device. Could you please give to me some directions.

Regards

[grlongo]

Also this is the cacti log file. This might be useful

12/06/2010 10:55:01 PM - SYSTEM STATS: Time:1.2232 Method:cmd.php Processes:10 Threads:N/A Hosts:2 HostsPerProcess:1 DataSources:2 RRDsProcessed:0
12/06/2010 10:55:01 PM - CMDPHP: Poller[0] Time: 0.4049 s, Theads: N/A, Hosts: 1
12/06/2010 10:55:01 PM - CMDPHP: Poller[0] Host[4] SNMP: SNMP not performed due to setting or ping result.
12/06/2010 10:55:01 PM - CMDPHP: Poller[0] Host[4] PING: TCP ping timed out
12/06/2010 10:55:00 PM - POLLER: Poller[0] NOTE: There are no items in your poller for this polling cycle!
12/06/2010 10:55:00 PM - POLLER: Poller[0] NOTE: Poller Int: '60', Scheduled Task Int: '60', Time Since Last: '60', Max Runtime '58', Poller Runs: '1'
12/06/2010 10:54:01 PM - SYSTEM STATS: Time:1.2231 Method:cmd.php Processes:10 Threads:N/A Hosts:2 HostsPerProcess:1 DataSources:2 RRDsProcessed:0
12/06/2010 10:54:01 PM - CMDPHP: Poller[0] Time: 0.4052 s, Theads: N/A, Hosts: 1
12/06/2010 10:54:01 PM - CMDPHP: Poller[0] Host[4] SNMP: SNMP not performed due to setting or ping result.
12/06/2010 10:54:01 PM - CMDPHP: Poller[0] Host[4] PING: TCP ping timed out
12/06/2010 10:54:00 PM - POLLER: Poller[0] NOTE: There are no items in your poller for this polling cycle!
12/0

[grlongo]

Well,
I could solve my problem on my own again.

It was just a matter of rebuild the log cache and after a second I got the interface status changed to 'recovery' and the next minute to 'up'.

Thanks all!