RRDTool version does not match

[mabu-khalaf]

Dears,
I have installed the CACTI Version 0.8.7e on My Windows 2003 Server, but there is an error appears on the system utillities Page the error as shown below:

ERROR: Installed RRDTool version does not match configured version.
Please visit the Configuration Settings and select the correct RRDTool Utility Version.

i tried to change the RRD Tool Version from the settings but the error still exist.

please Help Me..

[BSOD2600]

1) http://forums.cacti.net/viewtopic.php?t=11747
2) settings -> paths show any issues?

[mabu-khalaf]

there no problem shown on the Path Page..as shown in the picture

[BSOD2600]

Per item #1...
rrdtool version?

What version is set in cacti's settings?

[mabu-khalaf]

Operating System: win server 2003 32bit
Webserver: php
Cacti: 0.8.7e
RDD Tool : version 1.0 X

[BSOD2600]

*sigh*

What rrdtool version are you using?

Change the rrdtool version in cacti to 1.2.

[Max18]

same effect
XP
cacti 0.8.7g
rrdtool 1.2.15
php 5.2.5

[BSOD2600]

Since you're hijacking this thread, then the same questions asked of the OP apply to you.

[expo]

Hi, I installed cacti 0.8.7i and is having problems in the first parts like no graph is shown, the window
showing every 5 mins and having error due to mysql crash. I have solved all of this using the forum. I have very
little knowledge on mysql and is just following the syntax you posted in the forum. the last thing i did was the mysqldump
because i am trying to backup cacti. however, the graph is now not showing up. i getting an error message
"ERROR: Installed RRDTool version does not match configured version." I have tried all the version listed in the
configuration settings and waited one cycle for each. but problem still occurs.


Operating System: windows xp 2002 sp3
Webserver:
Cacti:0.8.7i
Spine:0.8.7i
MySQL:5.5.19
PHP:5.3.8
RRDTool (Cygwin or Win32 build):
Net-SNMP:5.6.1.1
Cygwin (cygwin1.dll version):
Plugin Architecture:

RRDTool Command:

C:/rrdtool/rrdtool.exe graph - \
--imgformat=PNG \
--start=-86400 \
--end=-300 \
--title="AOC - Innove Traffic - 10.80.245.246 - Fa0/0/0 " \
--rigid \
--base=1000 \
--height=120 \
--width=500 \
--alt-autoscale-max \
--lower-limit=0 \
--vertical-label="bits per second" \
--slope-mode \
--font TITLE:10: \
--font AXIS:7: \
--font LEGEND:8: \
--font UNIT:7: \
DEF:a="C\:/Apache2/htdocs/cacti/rra/36/152.rrd":traffic_in:AVERAGE \
DEF:b="C\:/Apache2/htdocs/cacti/rra/36/152.rrd":traffic_out:AVERAGE \
CDEF:cdefa=a,8,* \
CDEF:cdeff=b,8,* \
AREA:cdefa#00CF00FF:"Inbound" \
GPRINT:cdefa:LAST:" Current\:%8.2lf %s" \
GPRINT:cdefa:AVERAGE:"Average\:%8.2lf %s" \
GPRINT:cdefa:MAX:"Maximum\:%8.2lf %s\n" \
COMMENT:"Total In\: 0 bytes\n" \
LINE1:cdeff#002A97FF:"Outbound" \
GPRINT:cdeff:LAST:"Current\:%8.2lf %s" \
GPRINT:cdeff:AVERAGE:"Average\:%8.2lf %s" \
GPRINT:cdeff:MAX:"Maximum\:%8.2lf %s\n" \
COMMENT:"Total Out\: 0 bytes\n" RRDTool Says:

Log File [Total Lines: 500 - All Items Shown]

02/07/2012 11:15:33 AM - SYSTEM STATS: Time:32.9649 Method:cmd.php Processes:100 Threads:N/A Hosts:84 HostsPerProcess:1 DataSources:222 RRDsProcessed:106
02/07/2012 11:15:33 AM - CMDPHP: Poller[0] Time: 1.5484 s, Theads: N/A, Hosts: 1
02/07/2012 11:15:33 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'10.80.252.102', and OID:'.1.3.6.1.2.1.1.3.0'
02/07/2012 11:15:33 AM - CMDPHP: Poller[0] Time: 5.6266 s, Theads: N/A, Hosts: 1
02/07/2012 11:15:33 AM - CMDPHP: Poller[0] Host[80] DS[125] SNMP: v1: 10.0.86.138, dsname: traffic_out, oid: .1.3.6.1.2.1.2.2.1.16.4, output: 0
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Time: 0.5811 s, Theads: N/A, Hosts: 2
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[107] DS[154] SNMP: v1: 10.10.30.2, dsname: traffic_in, oid: .1.3.6.1.2.1.2.2.1.10.13, output: 23867738
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Time: 1.5700 s, Theads: N/A, Hosts: 3
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'10.80.252.74', and OID:'.1.3.6.1.2.1.1.3.0'
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[107] DS[154] SNMP: v1: 10.10.30.2, dsname: traffic_out, oid: .1.3.6.1.2.1.2.2.1.16.13, output: 5660589
02/07/2012 11:15:32 AM - POLLER: Poller[0] NOTE: There are no items in your poller for this polling cycle!
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[107] RECACHE DQ[1] OID: .1.3.6.1.2.1.1.3.0, output: 100702502
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Time: 0.0605 s, Theads: N/A, Hosts: 1
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[105] DS[151] SNMP: v1: 10.80.50.5, dsname: traffic_in, oid: .1.3.6.1.2.1.2.2.1.10.140, output: 1400737257
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[105] DS[151] SNMP: v1: 10.80.50.5, dsname: traffic_out, oid: .1.3.6.1.2.1.2.2.1.16.140, output: 1280985269
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[105] RECACHE DQ[1] OID: .1.3.6.1.2.1.1.3.0, output: 1310224667
02/07/2012 11:15:32 AM - CMDPHP: Poller[0] Host[80] DS[125] SNMP: v1: 10.0.86.138, dsname: traffic_in, oid: .1.3.6.1.2.1.2.2.1.10.4, output: 0

I did not post the debug logs because it only contains weblogs.

[expo]

Sorry, I received a memory error on windows and when I clicked "OK" all is well. thank you.

[BSOD2600]

A memory error for what application?
Why is mysql crashing?
If you run rrdtool at the command prompt, are there any errors?

[expo]

Hi, I am using a virtual server to run cacti. I forced a shut down on the machine which i think caused the mysql to crash. As i read the forum with the poller error i am receiving, i learned that not proplerly shutting down the machine causes mysql to crash. I solved it doing a mysqlrepair. i followed the syntax you posted there and this fixed the problem.

on my latest issue, i reaceived a rrdtool application error. "the instruction at 0x68dc107e referenced memory at 0x00343a34. the memory cannot be read. click ok to terminate the program." when I click ok, the graph shows up.

when I run rrdtool.exe in the command prompt, i am not receiving any errors. just shows the version and commands on how to use rrdtool further. thank you.

[BSOD2600]

Where did you get rrdtool? What version?

[expo]

Hi BSOD2600,

I got the rrdtool from the installer you provided. It is stated in your cacti 0.8.7i installer forum that the machine i used should not have any of the requirements used to install cacti. what i used is a new server with only windowss xp installed. from there, i downloaded the cacti windows installer you provided and installed it in the machine. I am planning to reinstall cacti but i still dont know yet how to backup cacti. it is stated that i type mysqldump -l --add-drop-table cacti > mysql.cacti but i do not know what and where the table is. Maybe after doing this i will reinstall cacti and will give you feedback with the result. thank you.

[BSOD2600]

Ah, alright so possibly something wrong with the rrdtool 1.4.5 build. Can you reproduce the rrdtool crash consistently? If so, what are the steps?