Cannot view any graphs, Red Cross

Sirup · Post by **Sirup** » Tue May 25, 2010 3:05 am

The version (A) you installed on your machine must match the settings (B)within the cacti web console.

(A) is 1.2.x, because you told us it is rrdtool-1.2.30-bin-w32.zip (1.2.30 == 1.2.y2)
(B) is ?? We don't know, because you need to tell us. (Console/Configuration/Settings/General/RRDTool Utility Version.

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 3:09 am

Sirup wrote:The version (A) you installed on your machine must match the settings (B)within the cacti web console.

(A) is 1.2.x, because you told us it is rrdtool-1.2.30-bin-w32.zip (1.2.30 == 1.2.y2)
(B) is ?? We don't know, because you need to tell us. (Console/Configuration/Settings/General/RRDTool Utility Version.

My version that I installed on my machine is rrdtool-1.2.30-bin-w32.zip, while the recommended version appearing on Console/Configuration/Settings/General/RRDTool Utility Version is 1.2.x. So what is the problem there? I followed the recommended version.

btw, what is 1.2.y2?

Sirup · Post by **Sirup** » Tue May 25, 2010 3:16 am

Good this is the answer needed.

If the setting is the same as you installed, this cannot be the issue. But the setting is not a recommended version or something else - It is a setting.

What are the permissions for /rra/?
Goto a graph and enable Graph-Debugging. What is RRDTool telling you?
Are there any entries in the cacti log? (polling cycle to dev)

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 3:48 am

Sirup wrote:Good this is the answer needed.

If the setting is the same as you installed, this cannot be the issue. But the setting is not a recommended version or something else - It is a setting.

What are the permissions for /rra/?
Goto a graph and enable Graph-Debugging. What is RRDTool telling you?
Are there any entries in the cacti log? (polling cycle to dev)

First, I don't have rra files under rra folder == the path is C:\AppServ\www\cacti\rra
Second, I have my cacti.log under log folder == the path is C:\AppServ\www\cacti\log
Third, I can't see any Graph-Debugging button/feature on my installed-cacti when I click Graph Management

Where will I see the enties in the cacti log? Is it on my second statement?

Thanks. This is the support that I needed. Thanks for your understanding

Sirup · Post by **Sirup** » Tue May 25, 2010 3:53 am

IrwinBats wrote:
Sirup wrote:Good this is the answer needed.

If the setting is the same as you installed, this cannot be the issue. But the setting is not a recommended version or something else - It is a setting.

What are the permissions for /rra/?
Goto a graph and enable Graph-Debugging. What is RRDTool telling you?
Are there any entries in the cacti log? (polling cycle to dev)
First, I don't have rra files under rra folder == the path is C:\AppServ\www\cacti\rra
Second, I have my cacti.log under log folder == the path is C:\AppServ\www\cacti\log
Third, I can't see any Graph-Debugging button/feature on my installed-cacti when I click Graph Management

Where will I see the enties in the cacti log? Is it on my second statement?

Thanks. This is the support that I needed. Thanks for your understanding

First, I never asummed you have rra files - I asked what are the permissions for your /rra/ which is a folder. Check the permissions
Second, I do not care where your log folder ist - I am interessted in the content, when the log level is increased to debug for one polling cycle.
Third, in the right upper corner.

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 4:02 am

Sirup wrote:
IrwinBats wrote:
Sirup wrote:Good this is the answer needed.

If the setting is the same as you installed, this cannot be the issue. But the setting is not a recommended version or something else - It is a setting.

What are the permissions for /rra/?
Goto a graph and enable Graph-Debugging. What is RRDTool telling you?
Are there any entries in the cacti log? (polling cycle to dev)
First, I don't have rra files under rra folder == the path is C:\AppServ\www\cacti\rra
Second, I have my cacti.log under log folder == the path is C:\AppServ\www\cacti\log
Third, I can't see any Graph-Debugging button/feature on my installed-cacti when I click Graph Management

Where will I see the enties in the cacti log? Is it on my second statement?

Thanks. This is the support that I needed. Thanks for your understanding
First, I never asummed you have rra files - I asked what are the permissions for your /rra/ which is a folder. Check the permissions
Second, I do not care where your log folder ist - I am interessted in the content, when the log level is increased to debug for one polling cycle.
Third, in the right upper corner.

For Graph-Debugging, I still can't see it on the upper right corner at the Graph Management section.
The permission for my rra folder is Full Control

Where will I see the content or entries in cacti log?

Sirup · Post by **Sirup** » Tue May 25, 2010 4:04 am

Sirup wrote: Goto a graph and enable Graph-Debugging. What is RRDTool telling you?

Not the Graph Management, Choose a graph within the graph management. Then chooseTurn On Graph Debug Mode.

The entries of the cacti log should be found where you already posted: C:\AppServ\www\cacti\log

Try this one for permission problems: http://forums.cacti.net/viewtopic.php?t=26165

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 4:12 am

Sirup wrote:
Sirup wrote: Goto a graph and enable Graph-Debugging. What is RRDTool telling you?
Not the Graph Management, Choose a graph within the graph management. Then chooseTurn On Graph Debug Mode.

The entries of the cacti log should be found where you already posted: C:\AppServ\www\cacti\log

Try this one for permission problems: http://forums.cacti.net/viewtopic.php?t=26165

RRDTool Says:

ERROR: opening 'C:/AppServ/www/cacti/rra/my_windows_localhost_users_8.rrd': No such file or directory

for Cacti log

I only see on the log like this:

AUTH LOGIN: User 'admin' Authenticated

Sirup · Post by **Sirup** » Tue May 25, 2010 4:16 am

For cacti log you have to increased the log level to debug for one polling cycle.
But I don't think you'll find there more information.

Check the link above for permission problems, because rrdtool is not creating any files as your message "ERROR: opening 'C:/AppServ/www/cacti/rra/my_windows_localhost_users_8.rrd': No such file or directory" shows.

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 4:20 am

Sirup wrote:For cacti log you have to increased the log level to debug for one polling cycle.
But I don't think you'll find there more information.

Check the link above for permission problems, because rrdtool is not creating any files as your message "ERROR: opening 'C:/AppServ/www/cacti/rra/my_windows_localhost_users_8.rrd': No such file or directory" shows.

Alright. But how and where will I increase the log level to debug for one polling cycle, for cacti log?

Sirup · Post by **Sirup** » Tue May 25, 2010 4:21 am

Console/Configuration/Settings/General

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 4:37 am

Sirup wrote:Console/Configuration/Settings/General

Alright. What do you want me to set Poller Logging Level? Is it DEBUG -Statistics, Errors, Results, I/O and Program Flow?

Sirup · Post by **Sirup** » Tue May 25, 2010 4:39 am

Yes, but do not fixate on this one too much, this was just another option for troubleshooting.
Try to focus on permissions.

IrwinBats · Post by **IrwinBats** » Tue May 25, 2010 4:42 am

Sirup wrote:Yes, but do not fixate on this one too much, this was just another option for troubleshooting.
Try to focus on permissions.

Ok. I will do the permissions. I will call you here here once I finished that. Many Thanks

Cannot view any graphs, Red Cross

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