Error 500 when accesing Cacti website

[Quickybilly]

Hello,

After upgrading to version 0.8.7e and applying patches and installing the plugin architecture and having it all working I suddenly arrived yesterday and get that error.

I know that the data is being collected but I cannot acces to the web interface, I can't eve log into it.

I am using IIS 6. I have tried with permissions issues, and applied permissions to cacti user and the anonymous ones, but to no avail.

Do you have any ideas why this could be happening?

Thanks in advance.

[BSOD2600]

1) turn off friendly errors in IE or use a real web browser to find out what the error is. Then google that error when found.

2) look in the windows event logs

[Quickybilly]

I've tried that and Firefox returns a blank page, saying nothing at all.

And Event Viewer shows nothing regarding Cacti, nor IIS, nor any security violation.

But thanks for the ideas

Should you have any more ideas of where could seek for the problem, they will be very welcome.

[BSOD2600]

The event logs should be for something related to iis / php / mysql.

Go through the installation guide in the IIS portion and re-set all of the settings. What version of php? Does a basic phpinfo page work?

[Quickybilly]

The only event is the following:

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 5/4/2010
Time: 8:46:39 AM
User: NT AUTHORITY\SYSTEM
Computer: BNT45
Description:
Windows saved user BNT45\cacti registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

But nothing regarding PHP nor IIS nor MySQL.

I will go through the IIS instalation instructions and see if something is messed up.

But in the meantime, does anybody know what this error could be?

Thanks and sorry for not mentioning before.

[BSOD2600]

But in the meantime, does anybody know what this error could be?

Look in the IIS http / error logs.

[Quickybilly]

I've tried to search for error logs on IIS, but the only thing I've found is a log like the following, and I don't understand it at all...

Could anyone help me understand the log? Besides the 500 error, I don't understand anything.

2010-05-04 08:47:56 W3SVC1 172.21.2.45 GET /cacti/index.php - 80 - 172.*.*.* Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+InfoPath.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+MS-RTC+LM+8) 500 0 0

Thanks in advance.

[BSOD2600]

Have you re-set all of the IIS settings per the installation guides?

Does a phpinfo() page work?

[Quickybilly]

After trying to apply all the original settings, it's still not working. I think it will be due to another software installed on the machine.

I will format and reinstall it.

Thanks for your help.