guest user authentication error

dalluc · Post by **dalluc** » Wed Mar 17, 2010 9:02 am

Hi guys,
I have enabled the geust user in the User Management tab, but when I try to enter Cacti with this user, I obtain an Error page. I cannot understund the problem. Some sugestions?

Regards
Dalluc

Sirup · Post by **Sirup** » Wed Mar 17, 2010 9:08 am

Which error page do you obtain? Some Webserver Error page like HTTP 500 or a cacti error with "Invalid User Name/Password Please Retype"?

Did you set a password for the guest user?

dalluc · Post by **dalluc** » Thu Mar 18, 2010 3:50 am

Yes... I have setted a password for the guest user... and...

The error that I obtain is attached in the message... is something like an infinite loop making the authentication.

Still thanks
Dalluc

Sirup · Post by **Sirup** » Thu Mar 18, 2010 4:10 am

Which version of PHP do you use.
Try the following:
1. Delete your cookies
2. Check in your php.ini if session.cookie_domain is set or not. If set, unset it like "session.cookie_domain="

If both steps do not help, please post the [Session] part of your php.ini

dalluc · Post by **dalluc** » Thu Mar 18, 2010 6:10 am

I have deleted all the cookies.

In php.ini there is the directive session.cookie_domain =
without the ''. Is it the same?

It's still not working, giving the same error!!

Howewer it is strange that it is a PHP's problem, because with the user admin all is working fine.

Post by **TheWitness** » Thu Mar 18, 2010 6:28 am

Have you picked the guest account under Console->Settings->Authentication?

TheWitness

dalluc · Post by **dalluc** » Thu Mar 18, 2010 7:35 am

In the authentication tab I have configured the following settings:

Authentication method: Builtin Authentication
Guest User: guest
User template: guest

I did not change anything about the LDAP settings.

Post by **TheWitness** » Thu Mar 18, 2010 12:41 pm

Very odd. I would have to look at it. It's definately not normal.

TheWitness

Sirup · Post by **Sirup** » Fri Mar 19, 2010 3:17 am

Which browser do you use? Have you tried a different one?

Try to create a new user (like guest1 with the same privileges guest has) - Does authentication with this user work?

dalluc · Post by **dalluc** » Fri Mar 19, 2010 3:50 am

I'll do it. But... taking a look to the error showed above, I can understand that the problem when I log in with the guest user is opening the index.php. Then I think the authentication was already done...

Besides, after have tried to enter with the guest user, I have the same error also with the admin user. At this point I can enter with the admin user only if I close and open the web-browser.

I am using Konqueror with Kubuntu 8.10.

Regards
Dalluc

Sirup · Post by **Sirup** » Fri Mar 19, 2010 4:12 am

I am 99% sure it is a Konqueror problem.
Please try a different browser!

dalluc · Post by **dalluc** » Fri Mar 19, 2010 4:28 am

How you suggested, I created I new user named guest1 without setting a password for it. Then I tried to enter Cacti with guest1 and nothing in the field for the password. Cacti answered that it is necessary to fill the space for the password.

Then I entered with admin and I setted a password for this new user.
When I tried to enter cacti with guest1 and the new password, I obtained a page telling:

ACCESS DENIED
you are not permitted to access this section of Cacti. If you feel that you need access to this particular section, please contact the Cacti administrator.

Then, my question is: how should the guest user enter Cacti? Shouldn't he do it in the same way as the admin user does?

PS: Konqueror problem?? Should I try with Firefox??

Still thanks
Regards
Dalluc

Sirup · Post by **Sirup** » Fri Mar 19, 2010 4:53 am

Yeah please try another browser like Firefox...

The "ACCESS DENIED" result from missing permissions. Got to User Management, click on guest1 and in the tab Realm Permissions you can find what the guest1-user should see. e.g. check "View graphs"

Then you should be able to log in with guest1 and only see the graphs.
The guest user should NOT have the same permissions as the admin user! Furthermore I suggest for authentication something more secure than basic authentication, e.g. SSL-Extensions.

To resolve the problem with "cyclic..." pleas try another browser, I am quite sure it is a Konqueror problem.

Post by **TheWitness** » Fri Mar 19, 2010 5:04 am

Sirup, I consider it a bug. However, we have to understand where the user is pointing their browser too (exactly) and know the Cacti version.

What's odd though is that I have never experienced this before. So, also need to know how this Cacti was installed, from source or packages and whose package.

TheWitness

dalluc · Post by **dalluc** » Fri Mar 19, 2010 5:49 am

Then for the USER guest1 i have setted:

User Name: guest1
Full Name: guest per prova funzionamento
Enabled picked
Account options: allow this user to keep custom graph settings
Graph options: All picked
Login options: show the default graph screen
Realm permission: view graphs

In this way, I can log in with guest1 but I obtain a graph page with no graphs.

In the following message I'll explain how I installed this Cacti.

Regards
Dalluc

guest user authentication error

guest user authentication error

Who is online