cscript error

[ascendo]

Hi all

I've got a freshly installed cacti (using MSI installer), and it seemed to be working fine, until I tried to create my own data query.

When I run the query against a device, I get an error in the verbose output like this:

+ Found item [FLDID=' Loading your settings failed. (Access is denied. )'] index: CScript Error

I have given read+execute access (to IUSRS) to the script (which is in c:\inetpub\wwwroot\cacti\scripts).

The script path (XML file) looks liket this:

cscript.exe |path_cacti|/resource/scripts/script.vbs

I'm running on Windows 2008 R2 + IIS7.5.

I've also allowed IUSRS read access to HKLM\SOFTWARE\Microsoft\Windows Script Host\Settings

Any ideas?

Cheers

Ascendo

[BSOD2600]

1) Whos MSI installer did you use? I'm not aware of anyone creating one...

2) start simple and then get more complicated. Does the built-in scripts/templates (snmp processor, interface, disk, etc) work fine on devices?

3) Once your basic cacti installation is working, then it's time to try custom scripts. WMI scripts require a lot of hole punching to get a normal user account working with them -- much easier with an admin account and also more security risks.

The documentation site has more details how to get custom scripts working with cacti.

[ascendo]

Apologies, it's not an MSI - it's the installer from here: http://forums.cacti.net/about14946.html.

I have managed to resolve the problem by running as a different application pool identity. All working great now - thanks!

[ascendo]

OK so I've been experiencing more difficulties. The data query runs fine, and if I run through "Create graphs for this host", the graph (based on the Traffic - In/Out bits/sec template), as well as the data source, is created.

However, the .rrd file never appears, and after enabling debug logging, I can see the neither cmd.php, nor spine, is actually polling the data sources which are created. There are simply no log entries whatsoever.

Any ideas as to how I can debug what's going on here?

[BSOD2600]

1) the windows scheduled task is running every poller.php every 5 minutes?

2) clear out the cacti.log file, change the logging level to debug and then let the poller run for a cycle. post the log as an attachment.

3) The scheduled task user has the correct ntfs permissions on cmd.exe, rrdtool / php / cacti folders ?

[ascendo]

1) Poller is running every minute (I like to sample every 1 min instead of 5). I tested with an SNMP device and it does work - data source is created and the graph displays correctly.

2) See attached.

3) Scheduled task runs as an administrator account at the moment.

[BSOD2600]

1) Poller is running every minute (I like to sample every 1 min instead of 5). I tested with an SNMP device and it does work - data source is created and the graph displays correctly.

It does? Per your cacti log, no data is being collected right now. I'd suggest going back to 5 min polling until things are working again. 1 min polling isn't easy to set up as it requires other changes than just changing the poller interval.

[ascendo]

Changed back to 5 minutes. Added an SNMP device and it did poll and create the data source/graph on both 1 min and 5 min. Still no polling for this script data query though.

At what stage is the .rrd file supposed to be created? There was no associated .rrd file, but when I ran the exact debug output for the data source which was created, it did create the file.

[BSOD2600]

The basic cacti default templates create graphs successfully now?

The rrd file is suppose to get created/updated each polling cycle after the data gets collected. In the Data Source for your script, is there a defined rrd file? have you read through http://docs.cacti.net/manual:088:4_help.2_debugging yet ?