not polling - timeout

[Charlie B.]

First time cacti user long time MRTG user. I have assisted on one Linux and one windows setup but i cannot get mine working

OS = Win2k
Cacti = 0.8.6a
PHP = 5.0.2
IIS = 5.0
RRDTools = installed
Cactid = 0.8.6
Cygwin = not installed
mysql = 4.0.21

i deleted the initial device @ install and created one for a Cisco & one for a Windows box and the status poll @ the top of the page returns properly. The poller is not functioning for me to create graphs. The task runs then hangs in the running state. No rrd files are created in my e:\cactid\rra folder. Tasks set to: e:\php\php-win.exe e:\cacti\poller.php and run as an Administrator.

Cacti Log file entries:
POLLER: Poller[0] Maximum runtime of 296 seconds exceeded. Exiting.
POLLER: Poller[0] Maximum runtime of 296 seconds exceeded. Exiting.

sup?

[Guest]

Did you use php.ini-recommend file or php.ini-dist file? I had the same problem and that fixed it for me.

[Charlie B.]

I used php.ini-dist

[Charlie B.]

I get the exact same result with both. It hangs. When i run it from the console i get two DOS windows, one of which remains open with nothing at all in it. It never closes & the tasks states that it is still running.
My lines in the php.ini

extension_dir = "e:\php\ext"
extension=php_mysql.dll
extension=php_snmp.dll
extension=php_sockets.dll

[BSOD2600]

You must use php.ini-dist. I recently found out the hard way that the php.ini-recommend breaks cacti.

Enable log file debugging for one polling cycle and post cacti.log.

[TheWitness]

To eliminate reduce the potential sources of errors, if you first run c:\php\php.exe c:\<cactiroot>\cmd.php and verify everything is returning data, then you can isolate the source to the poller.php. Running from the command line also helps debug setup problems.

TheWitness

[Charlie B.]

I ran the "e:\php\php.exe e:\cacti\cmd.php" as you suggested and the output looks good.

E:\>e:\php\php.exe e:\cacti\cmd.php
#!/usr/bin/php -q
10/04/2004 08:08:37 AM - CMDPHP: Poller[0] Host[2] SNMP: v1: 192.168.11.1, dsname: traffic_in, oid: .1.3.6.1.2.1.2.2.1.10.1, output: 2442080974
10/04/2004 08:08:37 AM - CMDPHP: Poller[0] Host[2] SNMP: v1: 192.168.11.1, dsname: traffic_out, oid: .1.3.6.1.2.1.2.2.1.16.1, output: 2227386507

Still no graphs So what should be my next troubleshooting step.?

[TheWitness]

Cacti 0.8.6a will be released tonight. Recommend taking that direction and retrying "c:\php\php-win.exe c:\<webroot>\Cacti\poller.php" in scheduler after that upgrade.

TheWitness

[Charlie B.]

Will do. I'll giver er a go tomorrow. Thanks.

[Charlie B.]

I had my fill of the whole setup so i wipped everything out and started again with teh new b release this morning. It's polling and createing rrd files now!!! yeah.

but no graphs.

i am going to to keep @ it. Thanks.

[dev2dev]

I too have same problem

To eliminate reduce the potential sources of errors, if you first run c:\php\php.exe c:\<cactiroot>\cmd.php and verify everything is returning data, then you can isolate the source to the poller.php. Running from the command line also helps debug setup problems.

TheWitness

i did , in response i got

#!/usr/bin/php -q
The system cannot find the file specified.
The system cannot find the file specified.
11/19/2004 12:32:29 PM - CMDPHP: Poller[0] Time: 0.3875 s, Theads: N/A, Hosts: 3

what is the file which its unable to locate?

[TheWitness]

Your system appears to be attempting to run a script that does not exist on your system. Please review your poller cache for a script "Action 1" and verify that the path is valid.

TheWitness

[dev2dev]

this is the contents of my poller cache

Code: Select all

View Poller Cache [2 Items] 
 
Data Source: PIX Firewall - 5 Minute CPU  
RRD: c:\apache\Apache2\htdocs\cacti\rra\pix_firewall_5min_cpu_12.rrd  
Action: 0, OID: .1.3.6.1.4.1.9.2.1.58.0 (Host: 192.168.1.1, Community: public)  
Data Source: PIX Firewall - 5 Minute CPU  
RRD: c:\apache\Apache2\htdocs\cacti\rra\pix_firewall_5min_cpu_11.rrd  
Action: 0, OID: .1.3.6.1.4.1.9.2.1.58.0 (Host: 192.168.1.1, Community: public)  

their is no "action 1"

[TheWitness]

Change your ping method to SNMP only. The PIX blocks ICMP/UDP ping. I will be changing this in 0.8.7 (aka one availability method for all hosts).

TheWitness

[dev2dev]

i am barely new, can you guide me how