[FC] Device Type Not Found in Device Type Table

[julian924s]

Hi - having a problem with the above and hoping someone can help. I'm trying to add a CISCO WS6509 to Mac Track but it kept being showing as Status "Error" in the Device Report View.

I can see there is a device type configured for 6509's BUT the "System Description Match" doesn't look anything like ours. Our System Description is:

"Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-VM), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1)"

And I've been told this might be because we have a pair of 6509's running something called "VSS" which makes them appear as one and this is why the System Description is like this.

However I've tried to add a new device type based on the 6509 template but can't get this to work either. Essentially I wanted to change the "System Description Match" field to be "s72033_rp-ADVIPSERVICESK9_WAN-VM" but it truncates the field to be "s72033_rp-ADVIPSERVI"

So when I run the mactrack_scanner.php script it still just reports:

php -q /var/www/cacti/plugins/mactrack/mactrack_scanner.php -id=9 -d
DEBUG: HOST: 192.168.118.251 is alive, processing has begun.
DEBUG: WARNING: SITE: Computer room, IP: 192.168.118.251, TYPE: Cisco IOS Software, s72033_rp Software (, Device Type Not Found in Device Type Table.
DEBUG: WARNING: SITE: Computer room, IP: 192.168.118.251, TYPE: Cisco IOS Software, s72033_rp Software (, Device Type Not Found in Device Type Table.
DEBUG: SQL: UPDATE mac_track_devices SET ports_total='0',device_type_id='0',scan_type = '2',vlans_total='0',ports_active='0',ports_trunk='0',macs_active='0',snmp_readstring='CACTI',snmp_sysName='xxxx-xxx-xxx-xx',snmp_sysLocation='cab E13(switch1) F13(switch2)',snmp_sysContact='xxx@xxx-xxx',snmp_sysObjectID='.1.3.6.1.4.1.9.1.896',snmp_sysDescr='Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-VM), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc. Compiled Fri 25-Jul-08 04:37 by p',snmp_sysUptime='1577281532',snmp_status='4',last_runmessage='WARNING: Device Type Not Found in Device Type Table.',last_rundate='2009-02-04 12:36:30',last_runduration='0.0097' WHERE device_id ='9'


So it fails to find the Devive Type? I've made numerous changes to the "System Description Match" field and used the wildcard "%" but still no joy.


I can see that the script actually calls the "lib/mactrack_functions.php" script and I think it is this that is doing the checks to find a match for the Device Type, however I'm not a PHP developer so although I can basically read the code I have no idea what / if anything could be changed to get it to recognise the Device Type based on the System Description it is being given. The code makes use of various PHP "trim" + "substr" functions so it's possible it's truncating the result or discarding the part it needs to match as it's not a standard CISCO System Description?

If I amend the "mactrack_scanner.php" script line 166 where it refers to "Device Type Not Found in Device Type Table." I can actually get it to display the full "System Description" - just change ",0,40)" to ",0,120)" so I'm confident that the snmp query does return the full "System Description"

Any help would be greatly appreciated.

Thanks - J.

[julian924s]

FYI - found some other threads regarding this ... no solution though by the looks of it. Did make the DB Table change so that sysDescr_match is now varchar(100) in the mac_track_device_types table so that I can have "s72033_rp-ADVIPSERVICESK9_WAN-VM" in the "System Description Match" rather than it getting truncated.

J.

[TheWitness]

This should be in SVN shortly. Marking for MacTrack 2.0.

TheWitness