[SOLVED] Perl Scripts Issue

Post by **TheWitness** » Mon Nov 19, 2007 7:04 am

Once you verify that the script is in your poller cache, note the host_id for the host and then run turn logging to MEDIUM and run the following from a command prompt as an Administrator account.

Code: Select all

php -q <path_to_cacti>/cmd.php <host_id> <host_id>

What response do you obtain?

TheWitness

BSOD2600 · Post by **BSOD2600** » Mon Nov 19, 2007 4:00 pm

As I suspected, it appears you have not set the correct permissions on cmd.exe. The log reveals the the NETWORK SERVICE account is denied launching it. Nor do I see anywhere in that log of perl attempting to execute "myscript.pl".

terziyski · Post by **terziyski** » Tue Nov 20, 2007 4:43 am

I managed to receive results in Cacti after all !

After I gave permissions on NETWORK SERVICE Account to cmd.exe file there was not any improvement. Also I noticed that my dummy host is DOWN. My colleague was changed 10 days ago the DOWNED HOST DETECTION METHOD to "PING and SNMP" as most recommended. I changed it to SNMP Reliable. When device went UP the RRD files of my data source appeared in RRA directory. After creating the Graphs I saw that everything works fine.

I want to thank for their spent time of BSOD2600 and TheWitness.

terziyski · Post by **terziyski** » Tue Nov 20, 2007 6:08 pm

I have one more question.
If I change the poller method back to CACTID, do I have to give the NETWORK SERVICE account permissions for cactid.exe ?

Thanks

BSOD2600 · Post by **BSOD2600** » Tue Nov 20, 2007 8:32 pm

terziyski · Post by **terziyski** » Mon Nov 26, 2007 7:43 am

Hi again,

I decided to switch back the poller method to CACTID.
After one poll interval there was a gap on my graphs and in cacti log i saw the 'Empty result....' error.
I gave the Network Service Account permissions for read&execute of CACTID.EXE, but nothing is cahanged.
Also I used full path to perl.exe i.e 'c:/perl/bin/perl.exe...' in my Data Input Methods and I have rebuilt the Poller Cache, but again nothing is changed.
Any ideas ?

BSOD2600 · Post by **BSOD2600** » Mon Nov 26, 2007 12:43 pm

Re-follow the same troubleshooting steps we went through for cmd.php to figure out why it's not working...again.

terziyski · Post by **terziyski** » Wed Nov 28, 2007 9:51 am

Hi,

I followed step-by-step troubleshooting but nothings changed at all. I still have 'Empty result...' error. I gave the network srvice account permissions for cactid.exe, cactid.conf (they are in c:\cygwin\bin folder).
Also gave permissions for the whole c:\perl folder.
Is there any other account that I should give permissions of these files ?

BSOD2600 · Post by **BSOD2600** » Wed Nov 28, 2007 12:35 pm

Probably not, but can't say for sure until you've ran Filemon.

Once you verify that the script is in your poller cache, note the host_id for the host and then run turn logging to MEDIUM and run the following from a command prompt as an Administrator account.

Code: Select all

cactid <host_id> <host_id>

What response do you obtain?

terziyski · Post by **terziyski** » Mon Mar 31, 2008 3:27 pm

After some researches in source code of cactid I realized, that when the poller is cactid and the host is not snmp enabled (snmp not in use) cactid does not poll the host. There is much sense in that, because when the the host is down according to the snmp there is no need to poll it. I had to change the host ip to a fake ip with snmp enabled to let the cactid poll the host and start the perl script.
Consider this topic as SOLVED.

Post by **TheWitness** » Wed Apr 02, 2008 6:00 am

Best to upgrade to 0.8.7b so you can be more specific about availability polling.

TheWitness

[SOLVED] Perl Scripts Issue

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