i advised them that their 'on-access' virus scanning process named 'mcshield.exe' was activated while WCG is running.

the process takes up to 27% of CPU power but should only apply to downloading or internet surfing, not while a WCG unit is being crunched.

i hope someone who knows more than i do about WCG can inform them better. on the other hand maybe this is not a big problem? it may be common among America-Online (AOL) users.

here it is:

"I would like to thank you for contacting McAfee. I have received your
email and created case 008232.

Please accept McAfee's sincerest apologies for any trouble your are
experiencing. I understand that mcsheild.exe is utilizing too much
cpu.
I am not sure why this is. I am a member of an escalated customer
assistance team. I am not a technician.

Is this software on your company's computers? If so do you have a grant
number, or is this software on your residential computer? I would like
to be able to assist you, but I am not able to locate any information
on
in our residential or corporate databases. If you would be kind enough
to advise me, and I will be happy to try and assist you. I am available
Monday thru Friday, 7-4 CST.

Sincerely,

Eric Church
Customer Relationship Specialist
Main line: 800-338-8754
Direct line: 972-963-7082
Fax: 972-963-7001
Eric_Church@mcafee.com