Thank you for contacting Bank of America to report a potentially fraudulent
email, commonly referred to as a "phishing" email. We take your security very
seriously and will investigate this matter immediately. If our investigation
determines that the email is fraudulent, we will take steps to have the site
shut down.

Please note that you will not receive any further response from this mailbox.

For general account inquiries, or other fraud-related events that do not include
fraudulent emails, please call the customer service number located on your
account statement or refer to the Reporting Fraud section of
www.bankofamerica.com/privacy.



Stay safe from Phishing: Easy clues to help you keep your personal information
secure.

The main goal of a phishing email is to get you to a site where you will provide
your personal information. With these basic, but powerful, clues, you can
easily recognize the threat and ensure the safety of your identity and finances.

1. Does the email ask you to go to a website and verify personal information?
We won't ask you to verify your personal information in response to an email.
2. What is the tone of the mail? Most phish emails convey a sense of urgency
by threatening discontinued service or information loss if you don't take
immediate action.
3. What is the quality of the email? Many phish emails have misspellings, bad
grammar, or poor punctuation.
4. Are the links in the email valid? Deceptive links in phishing emails look
like they are to a valid site, but deliver you to a fraudulent one. Many times
you can see if the link is legitimate by just moving your mouse over the link.
5. Is the email personalized with your name and applicable account information?
Many phish emails use generic salutations and generic information (e.g. "Dear
Customer" or "Dear Account Holder") instead of your name.
6. What is the sender's email address? Many phish emails come from an email
address not from the company represented in the email.
7. When in doubt, type it out. If you suspect an email to be phishing, don't
click on any links in the email. Type the valid address directly into your web
browser.

For more information, and to enhance your anti-phishing arsenal with our free
Bank of America Toolbar, please visit our Privacy & Security website at
www.bankofamerica.com/privacy.