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Cudjoe
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Joined: Dec 31, 2005
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Blank Pop-Up error Message after installing WC Grid Client.

After installing WC Grid Client I get a pop-up error message with only a red cross in the upper left corner and a thin line indicating a push-button, i.e. no text. When pressing this button, the WC Grid client close down and disappear from the system tray.

The same thing happens after re-booting and logging into my account.
The problem occurs on three different coputers.

Can anyone help?

[Jan 19, 2006 9:35:32 PM]

Former Member
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Cudjoe,

I'm sure one of the WCG developers will get this solved for you in short order. First, it would be helpful for you to state which client you've installed, which operating system you're using.

I can only speak to a Windows situation, but this kind of thing sounds to me like a consequence of some adware or virus blocking software. You can be assured the software does not have any viruses if obtained from the official source. Does the same problem occur after you've disabled adware, spyware, and virus, and firewall protections? If not, you could isolate which program might be interfering.

This is just a suggestion on a possible approach you can take yourself, but I'm probably going to leave any further advice to the experts.

Best wishes and happy crunching!

[Jan 19, 2006 9:57:38 PM]

Former Member
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Cudjoe --

This sounds like a problem we have seen several times with McAfee VirusScan 8.0. Take a look at this thread and this one. I believe there is a thread that indicates that the problem only happens when buffer overflow is enabled, but I am not able to find that specific thread at the moment. This thread makes reference to that.

Best regards,

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[Edit 1 times, last edit by Former Member at Jan 20, 2006 1:01:46 AM]

[Jan 20, 2006 12:55:28 AM]

Cudjoe
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Joined: Dec 31, 2005
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Hi Lewis

Thanks very much for your prompt answer. I've didn´t see it until now.
Anyway, you hit right on the spot - I'm running McA.. 8 on all three PCs. So that is defnitely the problem. I will start fixing it now.

Have a nice weekend.

/Asger (Cudjoe)

[Jan 21, 2006 7:05:10 AM]

Cudjoe
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Hi Lewis and MNTechno Guy

Jabdabaduu!

The problem was exactly as described. I disabled the "Buffer Overflow protection" process in the McA.. VirusScan Console. and the problem is now gone.

Thanks again.

I'll go Crunching now.

/Asger (Cudjoe)

[Jan 21, 2006 7:15:08 AM]

Former Member
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Glad to have been able to help. You have a nice weekend as well.

Best regards,

[Jan 21, 2006 7:58:34 AM]

Former Member
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Re: Blank Pop-Up error Message after installing WC Grid Client.

Hi! The same problem! I disabled the overflow feature in McAfee and solved it... Thanks! I was getting crazy searching what was wrong!!

[Mar 24, 2006 2:49:58 PM]

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