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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Cannot update my Device Profile(s) |
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Thread Status: Active Total posts in this thread: 48
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adriverhoef
Master Cruncher The Netherlands Joined: Apr 3, 2009 Post Count: 2346 Status: Offline Project Badges: 
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This morning I tried to update my Device Profile by changing a setting. After clicking 'Save' this error message appears: "Unfortunately, an error occurred while processing your request. You can try again or you can Contact Us and tell us about the error."
----------------------------------------Afterwards, after checking the device profile again, nothing has changed indeed. I've tried changing several device profiles (home, school) to no avail. EDIT: I tried to submit the problem through the Contact Us form, but after clicking Submit the form fails to transmit: 504 Gateway Time-out The server didn't respond in time. Adri [Edit 1 times, last edit by adriverhoef at Oct 21, 2023 10:55:26 AM] |
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Grumpy Swede
Master Cruncher Svíþjóð Joined: Apr 10, 2020 Post Count: 2495 Status: Offline Project Badges: 
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I just tried updating my Device profile, and I can confirm that I get the same error.
The same happened to me 2-3 days ago. Including the problem using the contact form. Then the day after, the Device profile changing worked again. I didn't try the contact form the day after. |
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[AF>Le_Pommier] Jerome_C2005
Cruncher Joined: Aug 17, 2006 Post Count: 29 Status: Offline Project Badges: 
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Same problem here.
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 786 Status: Offline Project Badges: 
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Profile update appears to work now.
----------------------------------------Paul.
Paul.
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Grumpy Swede
Master Cruncher Svíþjóð Joined: Apr 10, 2020 Post Count: 2495 Status: Offline Project Badges:
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And the Device Profile Update Error is back.
----------------------------------------Error Unfortunately, an error occurred while processing your request. You can try again or you can Contact Us and tell us about the error. And the Contact form is also not working. Still broken. 504 Gateway Time-out The server didn't respond in time. [Edit 2 times, last edit by Grumpy Swede at Oct 25, 2023 10:18:29 PM] |
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hchc
Veteran Cruncher USA Joined: Aug 15, 2006 Post Count: 865 Status: Offline Project Badges: 
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Wonder if some of their back-end servers are still configured to use DHCP instead of static network assignments, leading to the 504?
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Dune Finkleberry
Cruncher Joined: Mar 24, 2008 Post Count: 24 Status: Offline Project Badges: 
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It doesn't work for me either
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Grumpy Swede
Master Cruncher Svíþjóð Joined: Apr 10, 2020 Post Count: 2495 Status: Offline Project Badges:
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It's Friday, and the issue with the Device Profile, is still not fixed. Still the same error. and the same goes for the contact form.
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: 
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Hi Grumpy Swede,
I forwarded these concerns to a member of the tech team when you brought them to our attention 2 days ago. The contact form is now working. I will provide updates as they continue to work to resolve ongoing issues. |
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Grumpy Swede
Master Cruncher Svíþjóð Joined: Apr 10, 2020 Post Count: 2495 Status: Offline Project Badges:
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Hi Grumpy Swede, Thanks for the reply TigerLily!I forwarded these concerns to a member of the tech team when you brought them to our attention 2 days ago. The contact form is now working. I will provide updates as they continue to work to resolve ongoing issues. The updating of the device profile settings does work now, and I can also confirm that the contact form also works. I just sent a simple test message. |
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