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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: External stats still out |
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Thread Status: Active Total posts in this thread: 12
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spRocket
Senior Cruncher Joined: Mar 25, 2020 Post Count: 273 Status: Offline Project Badges: 
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Since our recent outage, absolutely no stats have shown up on Free-DC or BOINCstats. If I bring up my overview page on WCG, it shows work being done, so that's good at least.
----------------------------------------[Edit 1 times, last edit by spRocket at Aug 2, 2023 2:45:37 PM] |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1944 Status: Offline Project Badges: 
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Since our recent outage, absolutely no stats have shown up on Free-DC or BOINCstats. If I bring up my overview page on WCG, it shows work being done, so that's good at least. Yes, that has been reported a few times within the last week, but so far no more than WCG Towers' tech team would be"investigating"...  Ralf  |
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AlmightyMoe
Cruncher Joined: Nov 2, 2016 Post Count: 31 Status: Offline Project Badges: 
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Take it no update on this?
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: 
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Hi AlmightyMoe,
Our tech team has been communicating with our contact from the data centre where our servers reside to try and address this issue. They are working to investigate and resolve the problem, but we are not sure what the time frame will be. |
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Bryn Mawr
Senior Cruncher Joined: Dec 26, 2018 Post Count: 342 Status: Offline Project Badges:
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Hi AlmightyMoe, Our tech team has been communicating with our contact from the data centre where our servers reside to try and address this issue. They are working to investigate and resolve the problem, but we are not sure what the time frame will be. Thank you for the update. As soon as you have a timeframe could you please let us know. |
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2HtykJuLzxFQnTJp9YKrX2huqi1s
Cruncher Joined: Apr 25, 2007 Post Count: 3 Status: Offline Project Badges: 
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Dr Who Fan
Cruncher Joined: Mar 12, 2015 Post Count: 25 Status: Offline Project Badges:
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It's been over a week without any communication from WCG.
----------------------------------------Anybody home at WCG that can give us an update on when or if stats export will resume?   |
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Grumpy Swede
Master Cruncher Svíþjóð Joined: Apr 10, 2020 Post Count: 2138 Status: Offline Project Badges:
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I think that the whole WCG team went on a months vacation. (Gone fishing)
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Kirel2
Advanced Cruncher United States Joined: Sep 24, 2014 Post Count: 99 Status: Offline Project Badges:
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It's been 4 days since TigerLily's post acknowledging the issue, and three of the days since then have been non-working days for the team in Toronto. I'm sure they'll let us know when they have more information to share.
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1944 Status: Offline Project Badges:
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It's been 4 days since TigerLily's post acknowledging the issue, and three of the days since then have been non-working days for the team in Toronto. I'm sure they'll let us know when they have more information to share. You must be wearing some nicely rose colored glasses.The problem exists since 7/22 (a Saturday), that are now 17 days. And WCG Towers have been notified and SHOULD have been aware of this the latest since 7/24 (Monday), so it is at least 10 days where they didn't acknowledge the problem, as they were completely incommunicado due to the alleged data center outage. Sorry, but this is at this point beyond ridiculous... Ralf |
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