Index | Recent Threads | Unanswered Threads | Who's Active | Guidelines | Search |
World Community Grid Forums
Category: Official Messages Forum: News Thread: 2023-01-13 Update (workunit status & missing devices) |
No member browsing this thread |
Thread Status: Active Total posts in this thread: 58
|
Author |
|
Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi Cyclops, My device added Dec 21st is still not showing, raised a support ticket Dec 30th, and I already escalated last week, got a response Monday then nothing. Perhaps can request your magic to help resolve this as well. Thanks, Hi AlmightyMoe, if you sent us an email with your information on Monday, your contribution stats should be updated sometime this week, given the experiences that other members of the forum have reported. |
||
|
AlmightyMoe
Cruncher Joined: Nov 2, 2016 Post Count: 31 Status: Offline Project Badges: |
Hi Cyclops, My device added Dec 21st is still not showing, raised a support ticket Dec 30th, and I already escalated last week, got a response Monday then nothing. Perhaps can request your magic to help resolve this as well. Thanks, Hi AlmightyMoe, if you sent us an email with your information on Monday, your contribution stats should be updated sometime this week, given the experiences that other members of the forum have reported. Hi Cyclops, To clarify. My device started crunching WUs Dec 21st. Raised support ticket Dec 30th. After no response, sent a reminder email Jan 7th. After asking chiara.p on another forum thread for help, got a response that Monday Jan 9th from support that it was forwarded on to someone who can help. So that was a week and a half ago my last response from support. |
||
|
Spiderman
Advanced Cruncher United States Joined: Jul 13, 2020 Post Count: 113 Status: Offline Project Badges: |
Hi Cyclops.
----------------------------------------Question regarding the "Missing Devices" -- I started having an issue last Friday where the "Results" page for the Machine are showing, but tallies aren't showing in the "Devices" page. I submitted a Ticket to the Support Email address Monday. Q: Should I expect an automated reply to acknowledge submission? [I've checked my Spam box to ensure it didn't go there] I don't know if you all have an automated Ticketing System, but recall a statement back in Nov/Dec about emails to Support that went missing in the queue, so didn't know if mine was/wasn't received. BOINCStats is incorrectly showing the totals under a new/different hostID, and WCG's Devices page isn't showing anything since 01/12/23 (machine was down 2-days while a new OS was installed (same machine, same machine-name) due to hardware problems which is probably what's tripping this up). I just didn't know if my request went floating out into the Ether. Thanks... [Edit 1 times, last edit by Spiderman at Jan 19, 2023 5:39:54 PM] |
||
|
adriverhoef
Master Cruncher The Netherlands Joined: Apr 3, 2009 Post Count: 2084 Status: Offline Project Badges: |
Hey Spiderman, just wanted to share some of my experiences …
You asked if you should expect an automated reply. I sent an e-mail to Support on 4 January and got no response, but still, after ten days of waiting, my missing device was added. You wrote that a new OS was installed on Friday 12-01-2023. You also wrote that "BOINCStats is incorrectly showing the totals under a new/different hostID, and WCG's Devices page isn't showing anything since 01/12/23". This leads me to believe that a new hostID has been created for that device. As a consequence, your 'old' device/hostID doesn't compute anymore, but your 'new' device (with a new hostID) does. However, your new device isn't showing up here yet (it went 'missing'), just like many of us here on the forum experienced. |
||
|
Spiderman
Advanced Cruncher United States Joined: Jul 13, 2020 Post Count: 113 Status: Offline Project Badges: |
HI adriverhoef -- yes, that is what apparently happened.
I've got 9 (soon to have 10 next week with 2-more in a couple more weeks) boxes computing for WCG / BOINC currently. This particular machine in question had recurrent hardware issues under Linux from Aug-Jan, so I took it to Windows to avoid -- machine-name is exactly the same as original, with same email address, everything, etc, so I thought it'd just pickup from where it left off. I apparently was wrong. Sadly, I guess it took-on a different HostID which BOINCStats is reporting (not sure how), but as-is I am not getting *any* credit shown internal to WCG. With the same machine-name, I'm not even sure how they'd report that on the "Devices" page unless it was combined, but nothing is showing since 01/12/23. I was mainly curious as to whether they had an automated Ticketing System when a User sends a note to Support. I'd not seen any acknowledgement yet so didn't know if it was/wasn't received. I know they are busy & I don't expect immediate results, but just knowing the request was received goes a long way. There was a forum post maybe 2-mos ago stating that many emails went into a black-hole and were unanswered. I've thought about renaming the box to see if that'd force it to show-up in WCG's Device page (computations in the Results page are working as they are supposed to) but I think I'd muddy-up the waters even more if I did a rename. THANK YOU for reaching-out and have a good week! |
||
|
adriverhoef
Master Cruncher The Netherlands Joined: Apr 3, 2009 Post Count: 2084 Status: Offline Project Badges: |
Spiderman, in some way I have experienced about the same as you.
Late November I added a new device. It didn't behave as expected, so I took it down and re-installed it late December. The interesting parts: both times it didn't show up within a week; the first time, late November, it had a name that I've used at least three times in the past (in 2009, 2013 and 2018), also I renamed the device a3-xs4all-nl early December. After re-installation it got the same old name (a3-xs4all-nl). The devices on the Devices page are listed by hostID, so if you have devices that have the same name, you would see that name twice or more. As an example, the device that I named 4700U-ubuntu has four entries on my Devices page. Regarding the missing e-mails, I remember post 680594 from one month ago where Cyclops reported that all inbound e-mail was saved, while all outbound e-mail was dropped on the floor by their SMTP relay. Also, there was a separate issue with e-mails sent via the Contact Us-form which you can read about in that same post #680594. At this point, I don't know if renaming the device is a good idea or not. In any case, it doesn't speed up showing up on the Device page. I don't even know if they really need the name of the device. Maybe it's just a check to see if you really are the owner of the device, or rather if the hostID is correct (because there are some people who manage to report a wrong hostID.) THANK YOU for reaching-out and have a good week! Thank you for your kind words! |
||
|
TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1931 Status: Offline Project Badges: |
I don't even know if they really need the name of the device. Maybe it's just a check to see if you really are the owner of the device, or rather if the hostID is correct (because there are some people who manage to report a wrong hostID.) Well, on the Results page, the WUs are only associated to a specific host with the host name, not with any host ID. This seems to be one of the things that have been somewhat inconsistent in the WCG databases (since before the Krembil takeover)...Ralf |
||
|
Sgt.Joe
Ace Cruncher USA Joined: Jul 4, 2006 Post Count: 7577 Status: Offline Project Badges: |
It is my understanding that if you change operating systems for sure you will get a new host ID.
----------------------------------------Cheers
Sgt. Joe
*Minnesota Crunchers* |
||
|
AgrFan
Senior Cruncher USA Joined: Apr 17, 2008 Post Count: 365 Status: Offline Project Badges: |
Cyclops, Can I please get a response to the support email I sent 2022-12-20 regarding device names not being updated in Devices after a device is renamed? Is this being actively investigated? WCG tech support - #2791 Hi AgrFan, your email should have been redirected to a member of our tech team and it should be resolved soon (I'm not sure if they would work on it over the weekend). 10 days and still no response from the "Tech Team". I've been trying to get this resolved for months (several posts, two support emails, screenshots). This is absolutely ridiculous, renaming a device in Devices shouldn't be this hard. I may try one more time with another support email (third support email). I don't expect any response ... And the "transient errors" are back again. The lack of progress fixing this issue is unacceptable. I'm leaving after I hit 40 million BOINC credits (all WCG). Got 400K to go. I've been a volunteer for 15 years. That doesn't mean anything evidently. [Edit 11 times, last edit by AgrFan at Jan 24, 2023 3:35:40 AM] |
||
|
TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1931 Status: Offline Project Badges: |
10 days and still no response from the "Tech Team". Well, for what it's worth (worse?), I got a reply, though rather generic in nature, from WCG tech support this morning, less than 24h after sending them an email with a log of the transient errors yesterday early afternoon (PST)... Ralf |
||
|
|