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Category: Support Forum: Website Support Thread: Retry Now...RESOLVED |
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Thread Status: Active Total posts in this thread: 49
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[AF>EDLS]zOU
Cruncher France Joined: Dec 9, 2005 Post Count: 6 Status: Offline Project Badges: |
it has been days since I had pending downloads.
Well, at least I've stopped babysitting them and when I check boinctasks (which monitors a bunch of machines) I never have pending transfers SO if they happen, they go through at some point.. I have over 1000 MCM WU waiting to be processed so I'm not close to run out :) (set to 1-3 days of buffer) |
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MindCrimeZ
Cruncher Joined: Feb 28, 2014 Post Count: 9 Status: Offline Project Badges: |
i still have issues downloading and uploading with WCG, im not having these issues with any other projects. based on all the posts about this it seems to be on wcg's end.
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Link64
Advanced Cruncher Joined: Feb 19, 2021 Post Count: 118 Status: Offline Project Badges: |
Yes, it's on WCG's end. Even the forums load sometimes like in the 90s with 56k modem.
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davidjharder
Cruncher Joined: Oct 2, 2016 Post Count: 14 Status: Offline Project Badges: |
Dusting of my forum login to ask if there has been any sort of response from Krembil about the shambolic state of the servers?
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1932 Status: Offline Project Badges: |
Dusting of my forum login to ask if there has been any sort of response from Krembil about the shambolic state of the servers? The folks at Krembil must have been participating in some form of SERE training, they aren't talking... Ralf |
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Vester
Senior Cruncher USA Joined: Nov 18, 2004 Post Count: 325 Status: Offline Project Badges: |
I thought it was bad when my OPNG tasks couldn't keep up with my GPU, but today the CPU tasks (all selected) could not keep up with my Intel i9-10850K.
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Dusting of my forum login to ask if there has been any sort of response from Krembil about the shambolic state of the servers? The folks at Krembil must have been participating in some form of SERE training, they aren't talking... Ralf Hi davidjharder and TPCBF, improving the servers are our #1 priority and we will share any news about improvements or changes to them when they happen. |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1932 Status: Offline Project Badges: |
Dusting of my forum login to ask if there has been any sort of response from Krembil about the shambolic state of the servers? The folks at Krembil must have been participating in some form of SERE training, they aren't talking... Ralf Hi davidjharder and TPCBF, improving the servers are our #1 priority and we will share any news about improvements or changes to them when they happen. From this end, it doesn't really look like there are in fact improvements happening... 5 Months to fix an issue like this is an ETERNITY in IT terms, still having to deal with these kind of issues after restarting the work (officially still for testing) makes some wonder if Krembil in fact has a reasonable and professional approach to all of this. And please consider that there are at least a few people among the long time volunteers that WANT TO HELP to get this working smoothly again, but we can do this only if there is a better communication from your side... Ralf |
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Sgt.Joe
Ace Cruncher USA Joined: Jul 4, 2006 Post Count: 7579 Status: Recently Active Project Badges: |
Dusting of my forum login to ask if there has been any sort of response from Krembil about the shambolic state of the servers? The folks at Krembil must have been participating in some form of SERE training, they aren't talking... Ralf Hi davidjharder and TPCBF, improving the servers are our #1 priority and we will share any news about improvements or changes to them when they happen. From this end, it doesn't really look like there are in fact improvements happening... 5 Months to fix an issue like this is an ETERNITY in IT terms, still having to deal with these kind of issues after restarting the work (officially still for testing) makes some wonder if Krembil in fact has a reasonable and professional approach to all of this. And please consider that there are at least a few people among the long time volunteers that WANT TO HELP to get this working smoothly again, but we can do this only if there is a better communication from your side... Ralf I will go out on a limb and speculate that a big part of the problem is an inadequate amount of money to compensate the increased burdens on the existing IT staff, not to mention the availability of increased hardware capacity. Not that throwing money at problems necessarily fixes them, but to me this looks like over burdening the staff and the hardware. Having had experience in a 24/7 environment my guess is an inadequate amount of both. Redundancy is expensive for both staff and hardware, but if you don't have it when you need it, it can become potentially crippling in operations and more expensive in the long run. Kind of reminds me of 2 old saws: "Don't bite off more than you can chew" and "Don't let your eyes be bigger than your stomach." Cheers
Sgt. Joe
*Minnesota Crunchers* |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1932 Status: Offline Project Badges: |
I will go out on a limb and speculate that a big part of the problem is an inadequate amount of money to compensate the increased burdens on the existing IT staff, not to mention the availability of increased hardware capacity. Not that throwing money at problems necessarily fixes them, but to me this looks like over burdening the staff and the hardware. Having had experience in a 24/7 environment my guess is an inadequate amount of both. Redundancy is expensive for both staff and hardware, but if you don't have it when you need it, it can become potentially crippling in operations and more expensive in the long run. I am myself for more than a couple of decades in the IT business. And I am therefor also aware that there always can be issues creeping up when deploying a new system, or migrating an existing one.Kind of reminds me of 2 old saws: "Don't bite off more than you can chew" and "Don't let your eyes be bigger than your stomach." Cheers But in our case here, what is going on is beyond comprehension. For one, there have likely been talks between IBM and Krembil BEFORE they made the announcement of the move back in September 2021, that's now 14 months ago. That is not something that anyone, on either side, just decides over a lunch break. And during those talks, Krembil should have already had an idea of the scope and generally necessary resources required to take over the project. If they did not have that info, this would been downright stupid at that point. Second, there were another 5 months, between the announcement and the shutdown of the system in February 2022. That would have been the right time to start putting all the resources in place required to run the project by Krembil. At latest after the next three months, from the shutdown in February until the reactivating of the forum in May 2022, when doing the actual, physical migration, they should have been aware of most of the tripwires and other obstacles in the way to get the project operational again. So when restarting "for testing" in June, I did expect that there will be a few weeks in which things might not work smoothly and a lot of fine tuning would still have to happen. But the scope and need for resources should by that time, 9 months into the transition, already been obvious. But instead, yet another 5 months later, it just seems to be utter pandemonium, with things being amiss at a very basic level in this whole setup. It is incomprehensible that by now, a total of 14 months in, not having the resources is still an issue. And on top of all of this, not having proper communication from Krembil just makes things only worse for us, the volunteers. Platitudes like "this issue is on the radar" or "fixing this is our #1 priority" are of no help here. On the contrary, it just enhances the feeling that Krembil is totally in over their collective heads at this point... Ralf |
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