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World Community Grid Forums
Category: Official Messages
Forum: News
Thread: 2022-10-03 (System error explanation) |
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Thread Status: Active Total posts in this thread: 15
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi everyone,
As you may have noticed, the database storing user data for the WCG website and forums went down yesterday morning. The database is back online now and users are again able to login to the website and forums. We have identified the root cause of this problem, and put steps in place to prevent this from happening in the future. All data is intact, the BOINC backend was not affected, and we will be able to reflect the workunits sent in yesterday while the website was down in the My Contribution page shortly. We will also be able to include the backlog of results from the testing phase, which we are working to include in the various My Contribution widgets retroactively. Apologies for the inconvenience this must have caused. WCG Team at Krembil Research Institute, UHN |
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bfmorse
Senior Cruncher US Joined: Jul 26, 2009 Post Count: 294 Status: Offline Project Badges: 
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Thanks for the info.
Is there anyway we could take conversations to email? Bruce |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi Bruce, if you want to talk to any team members, use support@worldcommunitygrid.org.
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bfmorse
Senior Cruncher US Joined: Jul 26, 2009 Post Count: 294 Status: Offline Project Badges:
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That works, thanks!
I am at work right now but will respond when I get home. Bruce |
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rgarvey
Cruncher Joined: Nov 22, 2004 Post Count: 23 Status: Offline Project Badges: 
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WU downloads still seem to be a major issue that seemed to be reduced and heading in the right direction until the full restoration was announced. It seems that total system download capacity is still an issue waiting a complete resource allocation of server and/or network capacity.....
---------------------------------------- [Edit 1 times, last edit by rgarvey at Oct 3, 2022 11:26:33 PM] |
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Sgt.Joe
Ace Cruncher USA Joined: Jul 4, 2006 Post Count: 7579 Status: Offline Project Badges:
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Thanks for the reply. The information"the database went down" is kind of generic. Any chance for a more technical explanation ?
----------------------------------------Cheers
Sgt. Joe
*Minnesota Crunchers* |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1932 Status: Offline Project Badges:
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Hi everyone, You might want to check you logs again. The web site and forum were down/showed errors since Saturday morning (10/1), that would be the day before yesterday. And the download issues, which still persist at 6pm PDT, even started on Friday...As you may have noticed, the database storing user data for the WCG website and forums went down yesterday morning. Ralf   |
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DennyInDurham
Cruncher USA Joined: Aug 4, 2020 Post Count: 23 Status: Offline Project Badges: 
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Downloads AREN'T. Forcing with "retry transfer" sometimes gets a couple, but otherwise nothing to run.
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Robokapp
Senior Cruncher Joined: Feb 6, 2012 Post Count: 248 Status: Offline Project Badges: 
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well... where's the explanation?
what caused the system error? what will prevent the next system error? |
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AlmightyMoe
Cruncher Joined: Nov 2, 2016 Post Count: 31 Status: Offline Project Badges:
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Well now that the forums are back online I don't need to resort to reddit to see if something was wrong with my setup or we are still in a teething situation. Looks like my 1-2 jobs at a time (I got max 4 at 1 time) is not unique to myself.
----------------------------------------Glad the forums and backend is now resolved, at least.  [Edit 1 times, last edit by AlmightyMoe at Oct 4, 2022 9:26:57 AM] |
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