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geoff.andreychuk
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Re: Unplanned website outage 2017-06-25.

Uplinger, you guys are truly AWESOME!! Where do I send all you guys several rounds of drinks??
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[Jun 26, 2017 10:07:42 PM]   Link   Report threatening or abusive post: please login first  Go to top 
K.MG
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Re: Unplanned website outage 2017-06-25.

Monday 6/26/2017 - 10:09 UTC - I run WCG simultaneously on my PC and my laptop. On Sunday 6/25, WCG began running again on the PC. It is still not running on the laptop - "Waiting to Contact Project Servers".

I have uninstalled and re-installed the application, but it still is not working on my laptop.

Any suggestions?

Thank you.
[Jun 26, 2017 10:13:42 PM]   Link   Report threatening or abusive post: please login first  Go to top 
geoff.andreychuk
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Re: Unplanned website outage 2017-06-25.

@K.MG There was a major system issue that took down their entire system. It is now currently back up and running. I would suggest going into BoincManager into the transfer tab, clicking Retry Now, wait for everthing to upload. Then go to the Project tab, and click Update Now. That should hopefully fix your issues.

However, if you were working on tasks like Childhood Cancer, or HSTB you will have to wait a while till they fix the last few issues
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[Jun 26, 2017 10:17:34 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Unplanned website outage 2017-06-25.

Note: HSTB indexing script that puts a few on the grid over the course of the day is running again as well.

Thanks,
-Uplinger
[Jun 26, 2017 10:21:19 PM]   Link   Report threatening or abusive post: please login first  Go to top 
gmlack
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Re: Unplanned website outage 2017-06-25.

Uploading OK for me now (in the last few hours).
[Jun 26, 2017 10:21:51 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Unplanned website outage 2017-06-25.

Also, all of the validators (except FightAIDS@Home - Phase 2) are caught up.

Thanks,
-Uplinger
[Jun 26, 2017 10:25:43 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Unplanned website outage 2017-06-25.

Monday 6/26/2017 - 10:09 UTC - I run WCG simultaneously on my PC and my laptop. On Sunday 6/25, WCG began running again on the PC. It is still not running on the laptop - "Waiting to Contact Project Servers".

I have uninstalled and re-installed the application, but it still is not working on my laptop.

Any suggestions?

Thank you.


If you are still seeing an issue, please capture the event log and send it to support@worldcommunitygrid.org or post it into the forums, generally the last 100 lines are fine.

Thanks,
-Uplinger
[Jun 26, 2017 10:27:24 PM]   Link   Report threatening or abusive post: please login first  Go to top 
gb009761
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Re: Unplanned website outage 2017-06-25.

Keith,
Also, all of the validators (except FightAIDS@Home - Phase 2) are caught up.
Any ideas yet as to when we'll be able to download some new FAH2 WU's - or are you holding fire until everything (including any remaining trickle files that may be "out there") has been uploaded and validated?
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[Jun 26, 2017 10:32:12 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Unplanned website outage 2017-06-25.

So, FAH2 work units get generated after results come back in. But to help prevent members from having invalid results, I'm letting clients have 24 hours to upload the intermittent upload files that go with those trickle messages. Once that 24 hours is up, I'll start the trickle handler to help validate those results, then when the trickle handler is caught up, I'll add the validators and assimilator for the project so they can process quickly which creates the next generated results. So, new FAH2 work will probably be another 24 hours from now. My guess would be they will start flowing after midnight of the 27th.

Note: There may be a few FAH2 results that will be indexed and loaded that were created before the outage, that script will pick them up at midnight tonight, but I wouldn't imagine it being many.

Thanks,
-Uplinger
[Jun 26, 2017 10:39:19 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: Unplanned website outage 2017-06-25.

@K.MG There was a major system issue that took down their entire system. It is now currently back up and running. I would suggest going into BoincManager into the transfer tab, clicking Retry Now, wait for everthing to upload. Then go to the Project tab, and click Update Now. That should hopefully fix your issues.

However, if you were working on tasks like Childhood Cancer, or HSTB you will have to wait a while till they fix the last few issues


Geoff (or anybody else who can help me), thanks for the suggestion, but when I got into the transfers tab, retry now was disabled. I tried exiting BoINC and re-launching it, but the button for retry now was STILL disabled. Any suggestions?
[Jun 26, 2017 10:44:11 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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