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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Are Servers down? (I belive this is Resolved) |
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Thread Status: Active Total posts in this thread: 40
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ca05065
Senior Cruncher Joined: Dec 4, 2007 Post Count: 328 Status: Offline Project Badges: 
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Thank you for your reply as it suggests a more local problem.
I have shutdown and restarted my PC and ADSL router already. This is my startup log: StartServiceCtrlDispatcher being called. This may take several seconds. Please wait. 22-May-2010 10:40:32 [---] Starting BOINC client version 6.2.28 for windows_intelx86 22-May-2010 10:40:32 [---] log flags: task, file_xfer, sched_ops 22-May-2010 10:40:32 [---] Libraries: libcurl/7.19.0 OpenSSL/0.9.8i zlib/1.2.3 22-May-2010 10:40:32 [---] Running as a daemon 22-May-2010 10:40:32 [---] Data directory: C:\ProgramData\BOINC 22-May-2010 10:40:32 [---] Running under account boinc_master 22-May-2010 10:40:33 [---] Processor: 2 GenuineIntel Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz [x86 Family 6 Model 15 Stepping 6] 22-May-2010 10:40:33 [---] Processor features: fpu tsc pae nx sse sse2 pni mmx 22-May-2010 10:40:33 [---] OS: Microsoft Windows Vista: Home Premium x86 Editon, Service Pack 2, (06.00.6002.00) 22-May-2010 10:40:33 [---] Memory: 2.00 GB physical, 4.23 GB virtual 22-May-2010 10:40:33 [---] Disk: 464.49 GB total, 358.77 GB free 22-May-2010 10:40:33 [---] Local time is UTC +1 hours 22-May-2010 10:40:33 [World Community Grid] URL: http://www.worldcommunitygrid.org/; Computer ID: 435222; location: (none); project prefs: default 22-May-2010 10:40:33 [---] General prefs: from World Community Grid (last modified 01-Jan-1970 00:00:01) 22-May-2010 10:40:33 [---] Host location: none 22-May-2010 10:40:33 [---] General prefs: using your defaults 22-May-2010 10:40:33 [---] Reading preferences override file 22-May-2010 10:40:33 [---] Preferences limit memory usage when active to 1022.91MB 22-May-2010 10:40:33 [---] Preferences limit memory usage when idle to 1534.37MB 22-May-2010 10:40:33 [---] Preferences limit disk usage to 9.31GB 22-May-2010 10:40:34 [World Community Grid] Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 2 completed tasks 22-May-2010 10:40:59 [World Community Grid] Scheduler request failed: Couldn't connect to server 22-May-2010 10:42:32 [World Community Grid] Restarting task X0000029240035200403051139_1 using hcc1 version 608 22-May-2010 10:42:32 [World Community Grid] Restarting task X0000029230420200404021756_0 using hcc1 version 608 22-May-2010 10:46:51 [World Community Grid] Sending scheduler request: Requested by user. Requesting 79056 seconds of work, reporting 2 completed tasks 22-May-2010 10:47:12 [---] Project communication failed: attempting access to reference site 22-May-2010 10:47:14 [---] Internet access OK - project servers may be temporarily down. 22-May-2010 10:47:16 [World Community Grid] Scheduler request failed: Couldn't connect to server 22-May-2010 10:59:13 [World Community Grid] Sending scheduler request: Requested by user. Requesting 81564 seconds of work, reporting 2 completed tasks 22-May-2010 10:59:35 [---] Project communication failed: attempting access to reference site 22-May-2010 10:59:38 [---] Internet access OK - project servers may be temporarily down. 22-May-2010 10:59:38 [World Community Grid] Scheduler request failed: Couldn't connect to server 22-May-2010 11:10:17 [World Community Grid] Computation for task X0000029240035200403051139_1 finished 22-May-2010 11:10:19 [World Community Grid] Started upload of X0000029240035200403051139_1_0 22-May-2010 11:10:41 [---] Project communication failed: attempting access to reference site 22-May-2010 11:10:41 [World Community Grid] Temporarily failed upload of X0000029240035200403051139_1_0: connect() failed 22-May-2010 11:10:41 [World Community Grid] Backing off 1 min 0 sec on upload of X0000029240035200403051139_1_0 22-May-2010 11:10:42 [---] Internet access OK - project servers may be temporarily down. Any suggestions as one core is idle and the other has only a few minutes work. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I still have intermittent problems. Sometimes it works, sometimes it doesn't. However I managed to download new workunits over the course of the past hours. I just manually retried a few times and eventually I got through. Sounds a lot like the problem is still there.
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petnek
Advanced Cruncher Czech Republic Joined: Mar 17, 2008 Post Count: 89 Status: Offline Project Badges: 
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Now I made manual updates without any problems, the speed was fine. Could it be a local problem?
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ca05065
Senior Cruncher Joined: Dec 4, 2007 Post Count: 328 Status: Offline Project Badges:
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I still have no upload or download success. My PC and router have been off all afternoon as there is nothing to process.
Some further information: 1) According to Process Hacker both the upload and project update try to contact 198.18.1.5 on port 443 - the only status seen is SynSent. 2) According to Process Hacker boinc.exe has connections to 129.42.58.218 and 198.20.8.246 3) I have even tried with the Zonealarm firewall closed down. 4) I also noted the following which I have rarely seen: 22-May-2010 12:01:38 [World Community Grid] Scheduler request failed: Couldn't connect to server 22-May-2010 12:02:39 [World Community Grid] Fetching scheduler list 22-May-2010 12:02:44 [World Community Grid] Master file download succeeded |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
working fine here now
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Ingleside
Veteran Cruncher Norway Joined: Nov 19, 2005 Post Count: 974 Status: Offline Project Badges:
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I still have no upload or download success. My PC and router have been off all afternoon as there is nothing to process. Some further information: 1) According to Process Hacker both the upload and project update try to contact 198.18.1.5 on port 443 - the only status seen is SynSent. Hmm, AFAIK this isn't the correct ip, it should have been trying 198.20.8.246 instead... You should try re-booting your computer & your router (and any other things like modem or something), and see if this solves your problem.  "I make so many mistakes. But then just think of all the mistakes I don't make, although I might." |
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ca05065
Senior Cruncher Joined: Dec 4, 2007 Post Count: 328 Status: Offline Project Badges:
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The PC and router/ADSL modem have been shutdown completely twice since this problem started.
Where does my PC get the WCG server URL or IP address from? |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
runs fine now in Swizzerland :)
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello WCG
At 2010.05.23Su.0337.UTC, I was able to successfully effect the upload of done WUs (11-HPF2_v6.17) and subsequently download new WUs (11-HPF2_v6.17). Thus, as far as the WU upload-download process with the WCG servers is concerned, I have no current problems. As far as the execution of the HPF2 WUs on my machine is concerned, thus far, I also have no problems. All lights are flashing green here on my side. It is indeed a... Good day ; |
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ca05065
Senior Cruncher Joined: Dec 4, 2007 Post Count: 328 Status: Offline Project Badges:
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I now have upload and download working again but I do not understand how or why.
The shutdown of the PC and ADSL modem/router did not solve it. Being lazy I decided to stop and start the boinc.exe service instead of a further reboot. This left two boincmgr.exe running and I could not see what was happening. I stopped the boinc.exe service again and killed both boincmgr.exe processes. I started the boinc.exe service again. I noticed that it had a connection to grid,worldcommunitygrid.org on 198.20.8.241 using port 443 and saw an upload succeed in stdoutdae.txt. I started boincmgr.exe myself and manually initiated the uploads. Meanwhile 5 downloads also occurred. As a check I have shutdown and started my PC and used update project to confirm it stll works. I will ask the rhetorical question why is stop/start of a service different from a shutdown/start of the PC which must involve a stop/start of a service. I am happy for this thread to be marked as resolved. |
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