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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: What's going wrong with my account ? [Resolved] |
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Thread Status: Active Total posts in this thread: 14
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Pascal94
Cruncher Joined: Mar 4, 2008 Post Count: 10 Status: Offline |
Hi all,
----------------------------------------since I changed my username a few days ago, I could no longer access my account. I tried the "forgot member name", but the name sent to me by mail fits my member name. I have created a new account, using the same member name and email. My points have been reset, but my profile on the forum is retained. what is is happening with my account? where are my points and my badges?
.:Boinc addict:.
----------------------------------------[Edit 2 times, last edit by Pascal94 at Feb 3, 2009 11:29:04 AM] |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
In what way did you not get access to your account? Did you maybe change password too? You can ask for all your account information, names and passwords by providing the email address in the recovery options. At least, nothing is lost and assume your BOINC client still shows the credits AND the member name to which the client is associated.
----------------------------------------ttyl Added: Here's an Help extract of everything related to the member account / password topic: http://www.worldcommunitygrid.org/help/viewSearch.do?searchString=password
WCG
----------------------------------------Please help to make the Forums an enjoyable experience for All! [Edit 1 times, last edit by Sekerob at Feb 2, 2009 1:44:16 PM] |
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Pascal94
Cruncher Joined: Mar 4, 2008 Post Count: 10 Status: Offline |
In what way did you not get access to your account? I just changed my username Did you maybe change password too? no, only my username You can ask for all your account information, names and passwords by providing the email address in the recovery options. when I asked for my username, it sent me the good one: Pascal94 when I asked for my password, using my username, it said "unknown username". At least, nothing is lost and assume your BOINC client still shows the credits AND the member name to which the client is associated. yes, under boinc manager, I still have my username, team, and credits. but I couldn't access to my account. I created a new account, but using the same username, password, email, etc... how is it possible ? and now, when I logon, I still have my forum profile, but my credits, my computing profile, my projects, my team, and my results status have been reseted to zero.
.:Boinc addict:.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Please will you specify the original username, the name you changed it to, and presumably Pascal94 is the new account you created.
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Pascal94
Cruncher Joined: Mar 4, 2008 Post Count: 10 Status: Offline |
well, I asked to recover my username, and this is what I got:
----------------------------------------twice the same username  and my profile reseted 
.:Boinc addict:.
----------------------------------------[Edit 2 times, last edit by Pascal94 at Feb 2, 2009 5:59:50 PM] |
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Pascal94
Cruncher Joined: Mar 4, 2008 Post Count: 10 Status: Offline |
Please will you specify the original username, the name you changed it to, and presumably Pascal94 is the new account you created. I changed from [EDLS] Pascal94 to Pascal94
.:Boinc addict:.
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
Pascal, when you changed it, you did not remove the leading space in the name. Now it's " Pascal94"!
----------------------------------------Simply rename the new pascal94 to something different, sign in to " Pascal94" and remove the space and you should be ok again.
WCG
----------------------------------------Please help to make the Forums an enjoyable experience for All! [Edit 1 times, last edit by Sekerob at Feb 2, 2009 5:29:58 PM] |
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Pascal94
Cruncher Joined: Feb 2, 2009 Post Count: 1 Status: Offline |
you're right, I really am a donkey
 and now, ist it possible to delete the new account I created ?  |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
No, but if you send an email to support they can hide it for you.
----------------------------------------As for donkey, better that than being a mule  (The forum feels like the hosting site moved back to Colorado  )
WCG
Please help to make the Forums an enjoyable experience for All! |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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(The forum feels like the hosting site moved back to Colorado )The updates are slow and bogging everything down. It actually isn't the db that is slow - it is the http server (too many clients asking for work with the schedulers set to maintenance mode). Should be 15 minutes or so before we can feed them work again.... |
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