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World Community Grid Forums
Category: Retired Forums
Forum: Known Issues [read only]
Thread: Sign in and BOINC communication errors [Resolved] |
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Thread Status: Active Total posts in this thread: 3
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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Many users are experiencing issues with signing into the website or having the BOINC agent communicate with the servers. We are working on resolving this problem now. We originally thought the issue was based on overloading the load balancers, however, the problem appears to be elsewhere so we are pursuing that now.
----------------------------------------[Edit 1 times, last edit by knreed at Feb 3, 2009 5:15:13 AM] |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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We have switched to using our backup load balancer. It appears that there may be an issue with the SSL module on the primary load balancer. We are now operating on the backup load balancer and it is working great so it is likely not a load issue (which is good news). We are working on figuring out what is wrong with the primary.
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Our eventful day has continued. We experienced another issue which made the website and BOINC grid unavailable for about 4 hours. We should be back to stable operations at this time. We apologize for the inconvenience and appreciate your patience. We expected to have some issues as we settle into our new environment and it appears that we are seeing some of those. We will continue to get these resolved and get back to stable operations soon.
thank you for your continued support, Kevin |
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