World Community Grid - View Thread - My Device and Credits are not showing on My Grid

When a Device aka Host or Client, and or it's Credits [fka Points] is not showing up in the My Grid > My Statistics > Device Statistics or in the Device Manager, there are several things to verify and consider:

First off, Credits on My Statistics are only updated 2 times a day per a Schedule at 00:00 and 12:00 UTC time . In the interim visit the My Grid > Results Status page to view work in progress for all devices registered to a member. Devices/Hosts will show there the moment theyâve fetched work for the member a Device/Host was registered to. Visit the Results Status Navigation FAQs for expanded elaborations.
After, go to the Device Manager and set the filter selectors [circled below in red] to anytime, (all devices), refresh the page and see if the device/host is showing. It should do immediately under the name that was assigned to the Host's Operating System, for instance desktop-01 [circled below in red].

To confirm the device name that is communicated to the project servers, look in a file called "client_state.xml" found in the Data Directory, which can be found by looking in the BOINC Message log, startup section similar to:

08/11/2008 07:49:20||Data directory: D:\My Documents\BOINCData

The client_state.xml file can be viewed with any text editor, for instance Notepad or Wordpad. The lines showing the member and device name are in example:

<user_name>Sekerob</user_name>

<domain_name>desktop-01</domain_name>

When the needed information is found, exit the editor or file content viewer without saving. Doing that risks corrupting the installation:

If using the cc_config.xml option <suppress_net_info>1</suppress_net_info> [See external Wiki], you need to look on the Result Status page for the Computer ID which is printed at the start of the client message log, for example:

08/11/2008 07:49:23|World Community Grid|URL: http: //www.worldcommunitygrid.org/; Computer ID: 628290; location:home; project prefs: home
When not listed, verify that the Device/Host was properly registered to the Member under which you want to do the volunteer computing. Usually that's the same name as posting in the support forums. Check the elements [circled below in purple], to ascertain that they match.

Note that to see the popup in the Simple View [red circled], the mouse pointer must be positioned over the WCG Icon.

Summary order by which newly created devices appear on My Grid. This is when a device ID is assigned by the servers and showing near the BOINC message log start or where WCG got attached to the client. They appear

1st in the My Grid > Device Manager (use the selection filters to also see older hosts).
2nd on the Result Status page when tasks are assigned, identified as In Progress) (Use Filters to narrow down if necessary!)
3rd, start showing in the My Grid > My Statistics > Device Statistics , when work has validated for that device/host and the 12 hourly statistics update run has completed.

Visit other FAQ's for further subjects on Clients, Member names and Credits [fka Points] and visit the relevant Support fora .

[button right top of screen] also offers information on many topics such as Credit.