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World Community Grid Forums
Category: Support
Forum: BOINC Agent Support
Thread: installer terminated prematurely |
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Thread Status: Active Total posts in this thread: 7
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi,
Need help in fixing a issue while i install the the new software for WCG , I was installing the package wcg_boinc_5.10.45_windows_intelx86.exe on my laptop which has Windows XP. I get a error installer terminated prematurely. Request someone help me to resolve the problem. Regards, Raman |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Please will you give us the exact error message? There should be an error code....
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi,
Thanks for the reply, Internal error 2755. 1601, C:\windows \downloaded installataions\{25c49349-89FC-4323-A2F6-451267FFAE5C}\Boinc.msi. Kindly let me know if you need images of the error i can send it to the email id as required. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I'm sorry, in010855, but this error means there is something wrong with your installer service (the part of Windows that helps with installations).
What version of Windows do you have? For reference: Error 1601: The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Raman, do you already have a version of the BOINC software installed on your computer?
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Jord
Advanced Cruncher Joined: Dec 30, 2005 Post Count: 148 Status: Offline Project Badges: 
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Internal error 2755 .1601 points towards the Installer Service not being registered, as David said. It can also have as cause that your Windows Installer is outdated.
----------------------------------------Make sure that your Windows Installer is at least version 3.1 It's called msiexec.exe and you can find it in your Windows\system32\ directory. Right click it and check its version number. If it isn't 3.1, then you can download this version from Microsoft's pages, here. This version needs Windows 2000 with Service Pack 3 or later, Windows XP, Windows XP Service Pack 1, Windows XP Service Pack 2 and Windows Server 2003. If you have an older Windows version (98/SE/ME), you need at minimum Windows Installer version 2.0, which you can get from here. It's also possible that your installer is corrupt. To fix this, follow these steps (Windows 2000 or above only): 1. Click START, and then click RUN. 2. In the OPEN box, Type msiexec /unreg, and then click OK 3. When this process is complete, click START, and then click RUN. 4. In the OPEN box, type msiexec /regserver, and then click OK. Lastly, if you have at least Windows 2000 or above, go to your services applet (Start->Run, type services.msc and click OK) and check that your Windows Installer service is not disabled. By default, it should be set to Manual, not running.
Tears in my eyes
How they fall like rain to the floor |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi Ageless,
Thanks, I have tried your suggestion .. I have problem with the installer i believe. I will get the windows xp reinstalled and will check it out. I will get back to you all once the OS is reinstalled. Regards, |
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