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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Windows Machine Not Visible |
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Thread Status: Active Total posts in this thread: 8
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I have a Linux box and a Windows box working full time. I can see the Windows device on the WCG website, but the Windows box has disappeared from the dropdown list in device statistics. It is still accepting and processing work, but WCG seems to have lost track of it. Any ideas?
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello Frihet,
Normally this occurs if you registered the computer under another name. That does not seem to be the case here, though. When BOINC starts up, one of the first messages lists your computer ID number. Use 'Contact Us' to send a query to support with your Computer ID number and member name. Somebody will look in the server database Monday to find out what is happening. Lawrence |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi, Lawrence.
I don't see a "Computer ID", but the device ID is 541604. Is this what I'm looking for (UD client) Also, where is the "Contact Us" link? Thanks! |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
The answer is that UD devices cant be seen in the Result Status page where i suspect you've been looking and not the Device Statistics page. U could migrate your UD client to BOINC for windows at which time you will see both.
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges: 
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Also, where is the "Contact Us" link? "Contact us" is at the bottom of every page of the WCG site, except the forum pages.  Cheers. Jean. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thank you. You were correct on all points.
I think I will migrate the Windows box to BOINC. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Ok, I have installed the BOINC client and it is running. Can I uninstall the UD client and migrate the Points earned under the UD client to the BOINC client?
Thanks for the help. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I have deleted the UD client. The BOINC client is running fine.
As far as I am concerned, this thread is closed. Thanks for the help!! |
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