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World Community Grid Forums
Category: Support
Forum: Suggestions / Feedback
Thread: Maintenance notification |
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Thread Status: Active Total posts in this thread: 13
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
A little while ago, the servers were down for maintenance and there was no access to most of the website. I noticed though that the home page was still available. When something like this happens, it might be a good idea to put some notification on the home page about the maintenance work since there was no access to the forum and official messages sections. Just a thought. That will let members know what's going on. Thanks for listening.
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retsof
Former Community Advisor USA Joined: Jul 31, 2005 Post Count: 6824 Status: Offline Project Badges: 
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It was, as the first message in the member news, read-only, maintenance thread at the very top of the forum:
----------------------------------------https://secure.worldcommunitygrid.org/forums/wcg/viewthread?thread=15352 We are going to be performing some maintenance on our servers over the next 2 hours. There may be intermittent outages on the website and with the UD agents during this period. [Jul 16, 2007 10:11:11 AM]
SUPPORT ADVISOR
----------------------------------------Work+GPU i7 8700 12threads School i7 4770 8threads Default+GPU Ryzen 7 3700X 16threads Ryzen 7 3800X 16 threads Ryzen 9 3900X 24threads Home i7 3540M 4threads50% [Edit 3 times, last edit by retsof at Jul 16, 2007 5:15:45 PM] |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
The problem is, if the forum section is down as was the case earlier today, no one can read that message, unless there is some other way of accessing the official messages section that I'm not aware of.
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retsof
Former Community Advisor USA Joined: Jul 31, 2005 Post Count: 6824 Status: Offline Project Badges:
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The only part down for me was the signon screen. The forum message was still readable and that is how I found out the reason for not being able to sign on after getting an error screen. I suppose that the forum could still itself have been down at some point. That would be rare. I still saw the forum.
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SUPPORT ADVISOR
----------------------------------------Work+GPU i7 8700 12threads School i7 4770 8threads Default+GPU Ryzen 7 3700X 16threads Ryzen 7 3800X 16 threads Ryzen 9 3900X 24threads Home i7 3540M 4threads50% [Edit 3 times, last edit by retsof at Jul 16, 2007 5:22:42 PM] |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I tried accessing the forum earlier, but kept getting the sign on screen. The only section I could access was the home page.
In most cases, WCG has been good about giving plenty of advance warning about scheduled downtime. This is not a gripe, just a suggestion. |
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retsof
Former Community Advisor USA Joined: Jul 31, 2005 Post Count: 6824 Status: Offline Project Badges:
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Next time, just try the forums button without messing with the My Grid page if you see an error. You should be able to read the messages as a guest. If the forum is gone, as you found, perhaps another mechanism is needed.
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SUPPORT ADVISOR
Work+GPU i7 8700 12threads School i7 4770 8threads Default+GPU Ryzen 7 3700X 16threads Ryzen 7 3800X 16 threads Ryzen 9 3900X 24threads Home i7 3540M 4threads50% |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Well I wasn´t able to anything
---------------------------------------- As if this a maintenance issue . well done Edit Yes Sek perhaps another mechanism is needed , that I don´t know [Edit 2 times, last edit by Former Member at Jul 16, 2007 5:34:04 PM] |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
Hi sierrabound,
----------------------------------------The very idea was suggested in past and revived a week or so ago as e.g. a 2 liner on front page bottom for if *major* works were being done with ideally a few days notice. Whilst Sign-In was not possible for some time today, the Recent Threads and Forum Index pages remained up for reading as they most always are. Normally only during the weekly scheduled maintenance, member news is not accessible for a brief period between 08:00 and 09:00 UTC. As always WCG regrets any interruption. cheers
WCG
Please help to make the Forums an enjoyable experience for All! |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Sek
the Recent Threads and Forum Index pages remained up for reading as they most always are This was not the case I am afraid , got a bunch of mails asking me if I could reach the forums But I leave this up to here , capiche ? Know that WCG regrets any interruption. cheers and bye |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
maybe knreed has comment as the forums run in fact on 2 mirroring servers.... here on the Italian peninsula none was experienced.
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WCG
Please help to make the Forums an enjoyable experience for All! |
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