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Thread Status: Active Total posts in this thread: 4
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Maybe I'm missing something, but I've had a difficult time finding email addresses for the administrators and developers of the WCG forums.
I am experiencing a problem with my sign on status being immediately changed to signed out status, and not being able to post messages. It would have helped to have an email address for administrators or developers to report the problem, since it would be impossible to report a problem of this nature via a forum message. (I am writing on another computer and reported the problem in the Member-to-Member support forum.) I made a significant effort to find such email addresses by viewing many areas of the site, searching, and looking at the user's guide, but could not easily find them. I suggest that these email addresses be displayed prominently, probably though via a graphic image, in order to avoid email phishing efforts. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
This is the 'Contact Us' link at the bottom of so many web site pages. The large 'Contact Us' is under 'About Us'. Perhaps we should consider placing it under Trouble Shooting. Or perhaps someone wickedly decided to make it more likely to force people to read all of the Trouble Shooting pages. But I think that is probably paranoid thinking. Sorry to put you to so much trouble. Anyway, here is the URL to the 'Contact Us' page for asking for help:
http://www.worldcommunitygrid.org/about_us/viewContactUs.do Lawrence |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thanks, Lawrence.
I did see that, though because it asked for the WCG version information, it appeared to me that this contact was for the application developers, not the forum developers or admins. Perhaps a lot of folks don't consider that application developers aren't necessarily the same people that build support forums, but that thought occurred to me. Perhaps in the "What are you reporting" dropdown, an item such as "Forum software" could be included. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thank you for your suggestion to the contact form. We are aware that there is some confusion around the "version" number information and will rectify it in the future. In the mean time, rest assured that the emails will reach the forum leaders and WCG admins when sent through "contact us."
--Lilac ![]() |
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