If your system meets the requirements listed in http://www.worldcommunitygrid.org/join_now/system_requirements.html then you should suspect a connection problem and read through these three pages:
http://www.worldcommunitygrid.org/join_now/network_settings.html
http://www.worldcommunitygrid.org/join_now/connecting_to_the_server.html
http://www.worldcommunitygrid.org/join_now/agent_paused.html

The third page suggests speaking with the computer system administrator, which is really important if you do not own the computer.

If this is your personal computer, then first wonder about the Internet security programs on it. For example, we know of a problem with McAfee VirusScan version 8.0

Lawrence

Hi techies,
my problem under w2k is that under the administrator logged in the Agent runs smoothly, under the normal user with limited privileges I am getting the message Unable to process Task data. Backing off ... Anybody knows where the task data is located and how could all users crunch the same data?
Thanks Ivang

Hi Ivang
You usually get this message when a Work Unit is finished and it requests a connection to WCG to upload the results

If it cannot make a connection it usually tells you it is backing off and will continue to try until a connection is made to allow it to upload results and download a new work unit

Check your Internet Connection permissions under Administerator to see if this is causing you the problem with connecting itself to upload completed Work Units

Regards

<GRAHAM>

Somebody from IBM or UD needs to address this issue. I had the same problem with my first computer and fiddled around with it until I got it working.

On my first computer, I first installed world community under my administrator account since you can't installed the program under a restricted user account. The program wouldn't work under my restricted user account (backing off error), so I uninstalled the program and deleted the world community folder, changed my restricted user account to an administrator account long enough to re-install world community and then changed the account back to a restricted user account. That took care of the problem. So my deduction was you needed to install the program under the account you wished to run under. However, today I tried to install the program on my second computer. Being the smart guy I thought I was, I changed my restricted user account to an administrator account and installed the program. I let the first work unit run til it reached 2 percent, then changed the account back to a restricted user account, and wham...getting the backing off error. Both computers have the same internet access, firewall settings and folder access privileges by account. I don't understand why one works and one doesn't. I thought I would let the first wu run under administrator and change the account back to restricted user on the second wu and see if that works, thinking maybe some file needs to be written first (I think that happened on my first computer before I started fiddling with it).

But I'm thinking there are possibly some companies that don't allow users to install programs on their pc and some poor administrator does not want to figure out this problem on their own. IBM or UD should provide administrators with proven install procedures for letting the program run under restricted accounts.

Hope this makes sense.

Thanks Lawrence. I was hoping that since your a community administrator you might have some special communication path to IBM to alert them to this issue.

I hope you have a happy and blessed new year!